HTP58B User Manual
Rev.1.1
15
5.Troubleshooting
1.Power indicator is off.
Check the connection of power cable and power socket.
2.Error indicator is on when there is no printing.
If there is a paper roll
If there is out of paper
If the top cover is closed correctly
3.Error indicator is flashing when there is no printing or no paper jam.
If thermal head is too hot, printer will stop working until it cool off.
If it can’t recover, power off the printer and power on after 10s.
4.Print faintly.
The cause of it is thermal head is dirty. Please clean the thermal head. See more
information in “6.Method of cleaning thermal head”.
5.Take out the jammed paper.
Note: Thermal head will get very hot after printing. Don’t touch it.
1.Power off the printer and open the top cover.
2.Take out the jammed paper. Reinstall the paper roll and close the top cover.
