Xiamen Maxincom Technologies MUC1004, Administrator'S Manual

Page 1: ...MUC1004 Administrator guide Http www maxincom com 1 80 MUC1004 IP PBX Administrator guide V1 0 Version 1 0 0 15 Xiamen Maxincom Technologies Co Ltd...

Page 2: ...rawing 9 3 WEB Interface Configuration 9 3 1 Access MUC1004 unit 9 3 2 Parameters Configuration 10 3 3 System Information 11 3 3 1 System Information 11 3 3 2 Extensions Status 11 3 3 3 Trunk Status 1...

Page 3: ...Inbound Routes 41 3 7 2 Blacklist 45 3 7 3 IVR 46 3 7 4 Queue 48 3 7 5 Ring Groups 52 3 7 6 Conferences 54 3 7 7 Callback 56 3 8 PBX Advanced Settings 57 3 8 1 SIP settings 57 3 8 1 1 SIP General set...

Page 4: ...kup 72 3 10 4 Data restore 72 3 10 5 Password Setting 73 3 10 6 Time Date 73 3 10 7 Factory reset 74 3 10 8 Reboot 75 3 11 Reports 75 3 11 1 CDR Report 75 3 11 2 System logs 76 3 11 3 Firewall logs 76...

Page 5: ...shion 1 2 Product Features Alert Firewalls Blacklist HTTPS Call Back Integrated built in packet capture tools Call Detail Records CDR Interactive Voice Response IVR Call Forward Call Parking Intercom...

Page 6: ...off 3 WAN LAN Green LED indicates the Internet interface is in Link Yellow LED ON is indicates 100MBps Ethernet port 4 1 2 3 4 Red LED stands for FXO port Orange LED indicates presence of a BRI port G...

Page 7: ...ription of Rear view Index Interface Description 1 RST Reset button to restore default IP and password or restore factory setting Hold RST button 8 seconds RUN LED being ON during this time 2 Power Co...

Page 8: ...MUC1004 Administrator guide Http www maxincom com 8 80 Application 2 Figure 1 4 2...

Page 9: ...Connect Drawing Figure 2 2 1 Connect Drawing 3 WEB Interface Configuration MUC1004 IP PBX has the same web interface This charpter describes web configuration of MUC1004 The MUC1004 contains an embedd...

Page 10: ...e admin admin It is strongly recommended change the default password to a new password for system security 3 2 Parameters Configuration MUC1004 WEB configuration interface consists of the navigation t...

Page 11: ...tion MAC Address Displays the current MAC of the gateway for example 70 B3 D5 1B 3D 02 Network Current IP address and subnet mask of gateway DNS Server Displays DNS server IP address in the same netwo...

Page 12: ...cription Extensions is not registered Extensions is idle Extensions is ringing Extensions is busy Extensions is hold Table 3 3 2 Extensions Status Parameters Description Status Indicates the status of...

Page 13: ...d to the PSTN line More detail message please refer to the LED indication of front panel Table 3 3 3 Trunk Status Parameters Description Status Shows the registration status of Trunk channel including...

Page 14: ...re the IP Address Subnet Mask and Default Gateway by manual Hostname Set the host name for MUC1004 IP Address Set the IP Address for MUC1004 It is recommended to configure a static IP address for MUC1...

Page 15: ...3 4 2 VLAN Configuration A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Note MUC1004 i...

Page 16: ...sk Set the Subnet Mask for MUC1004 VLAN over LAN Gateway Set the Default Gateway for MUC1004 VLAN over LAN 3 4 3 ARP The ARP function is mainly used to query and add the map of IP and MAC There are st...

Page 17: ...4 VPN Configuration A virtual private network VPN is a method of computer networking typically using the public internet that allows users to privately share information between remote locations or be...

Page 18: ...om the OpenVPN provider 2 MUC1004 works as VPN client mode only 3 4 5 DDNS Server DDNS Dynamic DNS is a method protocol network service that provides the capability for a networked device such as a ro...

Page 19: ...ically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com 3 4 6 Static Routing MUC1004 will have more than one internet connection in some situations but...

Page 20: ...Define which gateway MUC1004 will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routing metrics are assigned to ro...

Page 21: ...5 Trunks 3 5 1 Analog Trunks PSTN Trunks The public switched telephone network PSTN is the network of the world s public circuit switched telephone networks Figure 3 5 1 Analog Trunks Figure 3 5 1a A...

Page 22: ...e United States v23_UK suitable in the UK v23_Japan suitable in Japan v23 Japan pure suitable in Japan DTMF suitable in Denmark Sweden and Holland Busy Detection Busy Detection is used to detect far e...

Page 23: ...nk peer to peer mode Figure 3 5 2 IP Trunk Figure 3 5 2a Add IP Trunk Table 3 8 2 Description of IP Trunk Parameters Description IP Trunk Add remote IP of Softswitch SIP server which will send call tr...

Page 24: ...g DTMF of this trunk Default setting rfc2833 Info Shortinfo Inband Auto Qualify Send checking alive packets to the SIP provider when it s disabled MUC1004 will ignore the reachability and the status o...

Page 25: ...me generally Domain VoIP provider s server domain name From User All outgoing calls from this SIP Trunk will use the From User in From Header of the SIP Invite package Keep this field blank if it s no...

Page 26: ...Extensions Figure 3 6 1a Fxs Extensions Edit Table 3 6 1a FXS Extensions Parameters Description Port The extension correspond port Extensions Number The numbered extension e g 601 that will be associ...

Page 27: ...ed as emergency The emergency CID overrides all other callerID Settings Figure 3 6 1b Fxs Extensions Edit Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access P...

Page 28: ...MUC1004 Administrator guide Http www maxincom com 28 80 Figure 3 6 1c FXS Extensions Edit Figure 3 6 1d Fxs Extensions Edit...

Page 29: ...ure Codes General Call Pickup Spy Settings MUC1004 allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls us...

Page 30: ...ttp www maxincom com 30 80 VoIP Extensions A VoIP extension is a SIP IAX Account that allows an IP Phone or an IP soft phone client to register on MUC1004 We can click Add extension to start Figure 3...

Page 31: ...ion if the authorization name is incorrect even though the username and password are correct Password The password for this extension but it is not a fixed one When you add new extension a random and...

Page 32: ...MUC1004 Administrator guide Http www maxincom com 32 80...

Page 33: ...MUC1004 Administrator guide Http www maxincom com 33 80 3 6 2 Feature Codes There are many feature codes available in MUC1004 which allow users to dial from extension side to realize the exact feature...

Page 34: ...MUC1004 Administrator guide Http www maxincom com 34 80 Figure 3 6 2 Feature Codes...

Page 35: ...speed dial number Destination Number The number you want to call E g the source number is 33 The destination number is 5528369 The prefix number is 90 You can use an extension with any type to dial 90...

Page 36: ...terns are the same in several routes MUC1004 will choose the available routes from top to the last one 3 When you have created a new extension please edit the outbound route so that it can dial out to...

Page 37: ...MUC1004 Administrator guide Http www maxincom com 37 80 Figure 3 6 4b Outbound Routes Edit...

Page 38: ...rs Dial Pattern Outbound calls that match this dial pattern will use this outbound route There are a number of dial pattern characters that have special meanings X Any Digit from 0 9 Z Any Digit from...

Page 39: ...number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 d...

Page 40: ...MUC1004 Administrator guide Http www maxincom com 40 80 3 6 6 General Preferences Figure 3 6 6 General Preferences...

Page 41: ...ons during office hours or outside office hours Figure 3 7 1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the destination you can edit it or create a new one for y...

Page 42: ...MUC1004 Administrator guide Http www maxincom com 42 80...

Page 43: ...r starting with a 1 followed by a 3 digit area code and then 6 digit number Extension Define the extension for DID number This field is only valid when you use BRI SIP SPS or SPX trunk for this inboun...

Page 44: ...r this route Gloal office hours It is configured through general preferences Specific office hours Use the specific office hours settings Office Hours Destination Configure where to route the incoming...

Page 45: ...Settings Define where the calls will be routed during Holidays Holiday Mode Select which defined Holiday to use None Disable holiday for this route Gloal holiday It is configured through general prefe...

Page 46: ...sales press 1 for technical support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits input by the user Figure 3 7 3 IVR There is a...

Page 47: ...r extensions number directly Timeout The number of times that the selected IVR prompt will be played Invalid Define the invalid action The invalid action is triggered if the user enters a DTMF digit t...

Page 48: ...ww maxincom com 48 80 3 7 4 Queue Call Queues give users e g call centers an efficient means to have their calls answeredin the order they were received to deliver top tier customer service Figure 3 7...

Page 49: ...MUC1004 Administrator guide Http www maxincom com 49 80...

Page 50: ...Queue Max Caller Time The maximum number of seconds a caller can wait in a queue before being pulled out 0 for unlimited Queue Agent Timeout The number of seconds an agent s phone can ring before we...

Page 51: ...How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The default is 30 Join Empty This option controls whether callers can join a call queu...

Page 52: ...ler presses the key while waiting in the queue this setting selects which action should process the key press Fail over destination Define the failover action A failover occurs after the user reach th...

Page 53: ...is a label to help you identify this group in the group list Ring Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available...

Page 54: ...Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination CID name prefix You can optionally prefix the caller I...

Page 55: ...www maxincom com 55 80 Conference Number This is the number dialed to reach this Conference Room User PIN Set a PIN that must be entered in order to access this conference room e g 1234 Admin PIN Ente...

Page 56: ...mber he wants to call MUC1004 will call the number with its outbound route Notes 1 If you d like to use callback feature please make sure it s enabled on the inbound route setting panel 2 No callback...

Page 57: ...neral settings NAT Codecs Qos Response code and Advanced settings This section describes how to configure SIP server and SIP parameters 3 8 1 1 SIP General setting Figure 3 8 1 1 SIP General Setting T...

Page 58: ...strar before timed out Default is 20 seconds Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up Default is 0 no limit RTPtimeout Terminate call if set se...

Page 59: ...04 you can change it if needed 3 8 1 2 SIP Network Configuration Note Configuration of this section is required when using remote extensions generally Figure 3 8 1 2 SIP Network Configuration Table 3...

Page 60: ...tact your ISP for more information NAT mode Global NAT configuration for the system the options for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply...

Page 61: ...ets over a network or the Internet More information about codec you can refer to this page http en wikipedia org wiki List_of_codecs Figure 3 8 1 4 codecs If you want to use codec G729 we recommend bu...

Page 62: ...Bandwidth Low medium high with this option you can control which codec to be used Max Registration Time Maximum duration in seconds of an IAX2 registration Default is 1300 seconds Min Registration Ti...

Page 63: ...gure 3 8 3 PIN sets Figure 3 8 3a PIN Set Edit PIN Set Name A character based name for this PIN list e g testPIN Record in CDR If set yes the PIN code will be displayed in call log PIN list PIN list i...

Page 64: ...er calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN number is correct the user will hea...

Page 65: ...extension number The default is 5 seconds Allow Outbound Routes Used to set the outbound routes that can be accessed from this DISA 3 8 5 Paging and Intercom Paging is used to make an announcement ove...

Page 66: ...nd be heard by all Force if busy If selected will not check if the device is in use before paging it This means conversations can be interrupted by a page depending on how the device handles it This i...

Page 67: ...ing the following 1 Click Record New Custom Prompt 2 Input the desired file name on the popup window and choose an extension to call for recording such as vp500 3 Click Record The selected extension w...

Page 68: ...selected file Note The file size must not be larger than 1 8 MB and the file must be WAV format GSM 6 10 8 kHz Mono 1 Kb s Alaw Ulaw 8 kHz Mono 1 Kb s PCM 8 kHz Mono 16 Kb s 3 9 3 Voicemail Settings I...

Page 69: ...ts Max Length VM in Sec Set the maximum length of a single voicemail message Min Length VM in Sec Set the minimum length of a single voicemail message Messages below this threshold will be automatical...

Page 70: ...ff the duration information before the message Move message to old Move heard messages to the old folder automatically Direct dial to voicemail message type Default message type to use when dialing di...

Page 71: ...dministrator Web interface using a TFTP Server or an Upload Enter your TFTP Server IP address and firmware file location then click start to update the firmware Notes 1 If enabled Reset configuration...

Page 72: ...stom prompts will be backed up 2 When you have updated the firmware version it s not recommended to restore using old package 3 10 4 Data restore You can restore this configuration in case the unit lo...

Page 73: ...ration please enter default user name and password User can modify the login name and password Figure 3 10 5 Password Setting 3 10 6 Time Date The Network Time Protocol NTP is a protocol and software...

Page 74: ...econdary NTP Server Address Synchronism Set the time interval for checking local appliance s time with the server Daylight Saving Time Set the mode to Automatic or disabled 3 10 7 Factory reset Be car...

Page 75: ...including call time caller number callee number call type call duration etc An administrator can search and filter call data by call date caller callee trunk duration billing duration status or commun...

Page 76: ...nswer the call Busy user busy Duration Call duration of the call 3 11 2 System logs Syslog is a standard for network device data logging It allows separation of the software that generates messages fr...

Page 77: ...d for the email address used above SMTP Server The IP address or hostname of an SMTP server that the MUC1004 will connect to in order to send voice mail messages via email i e mail yourcompany com SSL...

Page 78: ...MUC1004 Administrator guide Http www maxincom com 78 80 3 12 2 Ping Figure 3 12 2 Ping 3 12 3 Tracert Figure 3 12 3 Tracert...

Page 79: ...80 3 12 4 Packet Capture Figure 3 12 4 Packet Capture 3 12 5 Text to wav Figure 3 12 5 Text to wav 3 12 6 Certificates MUC1004 can support TLS trunk Before you register TLS trunk to MUC1004 you should...

Page 80: ...rify Client as Yes you should upload a CA The relevant IPPBX should also have this certificate Gateway Certificate This certificate is server certificate No matter selecting TLS Verify Client as Yes o...