Redhawk II GSM Modem Users Guide
Draft: 10/30/00
39
Part Number: 07100020 version 00B
© 2000 Xircom, Inc. All rights reserved.
All trademarks and copyrights are the property of Xircom, Inc.
REPAIR AND RETURN POLICY
Note:
The standard warranty for the Redhawk II modem is 90 days.
To report a problem, call the Xircom Customer Service department:
•
United States of America (toll-free): 1.888.684.5355
•
International:
+1.719.884.2444
Reporting and Troubleshooting Problems with the Redhawk II modem
Problems can be reported by calling Customer Service. The Customer Service
representative and/or service technician will attempt to resolve the problem over the
telephone.
If the problem cannot be resolved over the telephone and the modem needs to be
returned, the customer service representative provides an RMA number for shipping
the module. The return address will be given at this time.
Upon receipt of the module, it will be thoroughly tested in a Xircom test lab. If the
problem is found, a replacement module will be shipped back to the customer.
Note:
The warranty period for replaced or repaired equipment is 30 days from time
of shipment.