Xitrix TravelPro GL960, Installation And Troubleshooting Manual

Page 1: ...Xitrix TravelPro Series Installation and Troubleshooting Guide www xitrix com support xitrix com ...

Page 2: ... mentioned herein may be trademarks and or registered trademarks of their respective owners companies The software described in this manual is delivered under a license agreement The software may be used or copied only in accordance with the terms of the agreement This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use o...

Page 3: ...he BIOS Setup Screen 2 3 BIOS Action Keys 2 3 Modifying the BIOS Settings 2 4 Main Setup 2 4 Advance Setup 2 4 5 Boot Setup 2 5 6 Security Setup 2 7 8 Power Setup 2 8 9 Exit Setup 2 9 3 BATTERY POWER POWER MANAGEMENT The Battery Pack 3 2 Lithium Ion Battery Technology 3 2 Battery Low Power Warning 3 3 Installing and Removing the Battery Pack 3 4 5 Charging the Battery and Charging Time 3 5 Checkin...

Page 4: ...are used in this manual When keys are to be pressed at the same time a plus symbol is used For instance Fn F7 means holding Fn and F7 keys at the same time When a series of clicking actions is needed in Windows O S and symbols are used For instance Start Settings Control Panel Display means clicking the Start icon first then the Settings then the Control Panel then the Display icon When you need t...

Page 5: ...t place objects on top of the computer to avoid damaging the computer Do not place the computer on rocky surfaces Here are some ways of taking care of your AC adapter Do not connect the adapter to any devices other than your computer Do not let water get into the adapter Do not block the ventilation airway of the adapter Keep the adapter in a cool and ventilated place Do not step on the power cord...

Page 6: ...ccording to the Instructions When cleaning the computer observe these steps 1 Power off the computer and remove the battery pack 2 Disconnect the AC adapter 3 Use a soft cloth dampened with water Do not use liquid or aerosol cleaners Contact your dealer or see your service technician if any of the following occurs Computer has been dropped or the body has been damaged Liquid has been spilled into ...

Page 7: ...e risk of fire use only No 26 AWG or larger e g 24 AWG UL Listed or CSA Certified Telecommunication Line Cord Cleaning the Ventilation Grills It is suggested that you clean the ventilation grills regularly to maintain optimal thermal regulation of the notebook To do this you may use a soft brush or a vacuum cleaner with appropriate head adapter to remove the dust buildup on the ventilation grills ...

Page 8: ... you will learn the fundamentals of power management and how to use them to achieve longer battery life Chapter 4 Trouble Shooting In this chapter you will learn how to solve common hardware and software problems Appendix A Product Specification In this section you will find a list of the computer s system specifications Appendix B Agency Regulatory Notices In this section you will find the genera...

Page 9: ...hich gives you smooth MPEG video playback 3D graphics capability also adds realism to PC games LCD Display The computer is equipped with a wide 14 1 inch TFT high resolution display panel for clear text and brilliant colors Serial ATA Hard Disk Drive Support The serial ATA bus offers higher data throughput than the traditional parallel ATA bus The hard disk drive also supports 5400 RPM The system ...

Page 10: ...ader to access many of the portable media formats SD Card MS Card MMC Card and MS Pro Card Ethernet Port The system provides built in Ethernet network adapter for high bandwidth network connection USB2 0 ports USB2 0 ports to connect to any USB based peripheral devices Wireless LAN The internal Wireless LAN module allows your notebook to connect wirelessly to other 802 11 enabled systems devices o...

Page 11: ...ock the LCD panel 2 LCD Display The panel is where the system content is displayed 3 Built in Stereo Speakers The built in speakers output the sound in stereo 4 Keyboard The keyboard is used to enter data See Keyboard Section for details ...

Page 12: ...otebook on and off and it also acts as a system suspend key Press momentarily to turn on the system Press and hold for at least 4 seconds to turn off the system How this key behaves can be defined in Start Settings Control Panel Power Options Advanced menu Press the power suspend button again to return from the suspend mode See Chapter 3 for more details on system suspend function When the system ...

Page 13: ...ED status indicator shows steady green light 2 Microphone Audio Line in Jack The microphone Audio Line in jack 3 5 mm diameter is where you connect a microphone or an external audio input source such as a CD Player 3 Stereo Headphone The stereo headphone jack 3 5 mm diameter is where you connect the headphones or external speakers Alternatively Warning Do not place any heavy objects on the top of ...

Page 14: ... allows you to manually eject a jammed disk 3 Kensington Lock Key Hole A Kensington type security lock latches to this keyhole for anti theft purpose 4 Modem Port This is where you plug the phone jack RJ 11 for fax modem functions 5 Ventilation Grill The fan grill is where air is exchanged to dissipate the internal heat Do not block this airway completely 6 Power Jack DC in The DC out jack of the ...

Page 15: ...ssCard integrates both the PCI Express bus technology and USB2 0 interface 10 4 in 1 Card Reader The 4 in 1 Card Reader supports SD Card MS Card MMC Card and MS Pro Card Bottom View 1 Battery Pack and Battery Latch The battery pack is a built in power source for the notebook Slide the battery latch to release the battery pack ...

Page 16: ...tem s processor with cooler assembly Wireless LAN module HDD and DDR memory module are located under the case cover The system memory can be upgraded to a larger capacity See Chapter 4 for instructions on the memory and HDD upgrade AC Adapter 1 DC out Connector The DC out connector docks to the power jack DC in on the computer 2 Adapter The adapter converts alternating current into constant DC vol...

Page 17: ...ts indication System Power Status Indicators LED Indication Graphic Symbol Green light indicates the system is ON Blinking green light indicates the notebook is in the suspend mode Green light indicates the WLAN module is active Persistent green light indicates the Silent Mode is enabled Blinking orange light indicates the battery is being charged Blinking red light indicates the battery power is ...

Page 18: ...Fn Num Enables the embedded Lk keypad to work in numeric mode The keys act like numeric keypads in a calculator Use this mode when you need to do a lot of numeric data entry An alternative would be to connect an external numeric keypad Fn Scr Press the Fn Scr Lk key Lk and then press or to move one line up or down For various system controls press the Fn Function key and the Fx key simultaneously ...

Page 19: ... move your fingertip on the surface of the pad the cursor responds accordingly The following items teach you how to use the touch pad 1 Move your finger across the touch pad to move the cursor 2 Press buttons to select or execute functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touch pad twice produces is similar to clicking the left button of a mouse...

Page 20: ...rator which is Microsoft DirectX 10 compatible performs graphic rendering at a lighting fast speed Adjusting the Display Brightness The notebook uses special key combinations called hot keys to control brightness Press Fn F7 to increase the brightness Press Fn F8 to decrease the brightness Note To maximize your battery operating time set the brightness to the lowest comfortable setting so that the...

Page 21: ...Fn F5 To decrease the volume press Fn F6 Adjusting the Audio Volume in Windows 1 Click the speaker symbol in the task tray in Windows 2 Drag the volume control bar up or down to adjust the volume 3 To temporarily silence the speaker without changing the volume setting click Mute Voice Recording A built in microphone allows you to record sound You will need to use audio processing software to enabl...

Page 22: ... settings in the modem Correct setting will allow you to maintain a stable connection in a country where its telecommunication system may be different to others To change the modem setting do the following 1 Go to Start Settings Control Panel Phone and Modem Options Go to Dialing Rules and Edit My Location In the Country Region pull down menu select the appropriate country setting You will see a s...

Page 23: ...nd of the UTP cable into the network connector until the connector snaps securely into the receptacle 2 Either connect the other end of the cable to an RJ 45 jack wall outlet or to an RJ 45 port on a UTP concentrator or hub in the network Cabling Restriction for Networks The following restrictions should be observed for 10 100BASE TX networks The maximum cable run length is 100 meters m 328 feet f...

Page 24: ...asily configure and change the settings The BIOS contains manufacture s default settings for the computer s standard operations However there are occasions when you may be required to modify the default settings in the BIOS For example you may need to configure the BIOS power management APM settings if you are using DOS or non Windows operating system The BIOS allows you to set up passwords to lim...

Page 25: ... changes in the CMOS BIOS Action Keys Function Command Description Key ESC Exit Leaves a sub menu to return to the previous menu OR exits the BIOS setupwhile saving changes Enter Go to Sub Shows the Sub Menu Screen F1 General Shows the Help Screen Help F10 Save and Saves changes and reboots the Exit computer Tab Select a Selects the next field field Select an Selects the next upper item item Selec...

Page 26: ...u Primary IDE Hard Disk Master Secondary ATAPI IDE Master CDROM Description Type in the current date in MM DD YY format Type in the current date in HH MM SS format Description Primary Master is where BIOS tries to boot from first The primary master controls the hard drive The secondary master controls the ATAPI CD ROM drive Note The sub menu is not selectable Press enter to view information of the...

Page 27: ...s removed to save power Disable The LCD brightness remains the same whether or not AC power is present Enable The system automatically reduces the LCD brightness when AC power is removed and when the keyboard or touchpad has been idle for more than 10 minutes Disable The LCD Backlight Saver function is disabled Description When Enabled the system will display OEM logo instead of the POST messages ...

Page 28: ... BIOS attempts to boot from 4th Set the Boot type of Device device for the 4th drive BIOS attempts to boot from Note If you select Realtek Boot Agent the system will attempt to boot from the network Note When the BIOS performs POST you may also press F12 Key to enable the Boot Device selection menu You may choose CD DVD Hard Drive or Realtek Boot Agent as the first storage device to boot from If y...

Page 29: ... Continue Y N _ The following warning message appears when a program attempts to format the hard disk drive Format Possible VIRUS Continue Y N _ Using Password Protection Two Levels of Password Protection are available The BIOS provides both a Supervisor and a User password If you try to activate both passwords the Supervisor password must be set first The passwords activate two different levels o...

Page 30: ...d Disabled SpeedStep function is disabled On Off When the power button is pressed the system is turned off Suspend When the power button is pressed the system enters the suspend mode When Enabled maximum battery life can be achieved The processor performance is lowered Note The Suspend Mode selection in BIOS only applies to older Windows version such as Windows 3 1 or Windows 95 or NT4 or non Wind...

Page 31: ...t settings exit BIOS Setup utility and reboot New system settings will take effect on next power up F10 key can be used for this operation Discard N A Discards changes done so far Changes to any of the setup questions Load N A Load Optimal Default value for Optimal all the setup questions F9 key Defaults can be used for this operation ...

Page 32: ...y central processor hard disk drive are the major hardware subsystems that consume the most power Power management deals how these key components should behave to conserve power For example you can have the system turn off its display after 2 minutes of inactivity to save power Efficient power management can help you work longer sessions before having to recharge the battery The Battery Pack Lithi...

Page 33: ...ow Battery Warning Very Low battery condition occurs at 3 power remaining The red battery status LED indicator blinks and the system beeps at 4 second interval When the notebook warns you of its low battery condition you will have about 3 5 minutes to save your current work Warning Do not expose battery packs to temperatures below 0 degree Celsius 32 degree F or above 60 degree C 140F This may adv...

Page 34: ... To charge the battery while the battery pack is in the notebook plug the AC adapter into the notebook and an electrical outlet The charging time is approximately 4 6 hours when the notebook is turned off and approximately 6 10 hours when the notebook is turned on When the battery is fully charged the battery charge indicator becomes green Note If system runs at heavy loading or in a high temperat...

Page 35: ...gher temperature tends to deplete the battery s power faster Make good use of the power management function Save To Disk Hibernate saves the most energy by storing current system contents in a hard disk space reserved for this function The life expectancy of the battery is approximately 300 recharges See the notices section in the beginning of the user manual on how to care for the battery pack No...

Page 36: ...rol panel window Schemes are easy to understand based on notebook usage scenarios and control not only processor power usage but other system peripherals as well Go to Start Settings Control Panel and double click the Power Options icon Always on mode puts the processor into maximum performance mode which provides no power saving The other schemes control processor performance based on demand For ...

Page 37: ...his mode all system data are saved in the hard disk before powering down When this mode is activated all system state and contents are saved to the hard disk drive after a period of inactivity defined by the user No power or very little power is drawn from the battery module under this mode However depending on how much RAM that have been installed on your computer the amount of time the system re...

Page 38: ... box shown above may appear slightly different Power Button Action The notebook PC s power button can be set to turn off the system or activate the suspend mode Go to Start Settings Control Panel Power Options and click on the Advanced tab In the pull down menu select how you wish the power button to work as ...

Page 39: ...will still run at high speed while the processor s fan grill is fully blocked by the closed LCD panel The heat will damage the LCD panel Low Battery Warning You can define when and how the system warns you of its battery low condition Go to the Alarms tab in the Power Options Properties box If you wish to hear audible beeps click on the Alarm Action button and put a check on Sound Alarm ...

Page 40: ...ecify which pre set power saving function you desire by clicking on the Battery icon at the lower right hand corner of the task bar If you do not see a battery or AC in icon go to Power Options Properties box and click on the Advanced tab Check off Always show icon on the task bar Select Max Battery if you want the system to enter suspend mode more often Or select Always On if your notebook PC is ...

Page 41: ...f the system unplug the AC adapter remove the battery pack and also disconnect the LAN and Modem cables first for your safety When the hardware upgrade is completed please be sure to fasten all the screws before turning on the notebook Upgrading the Hard Disk Drive Replacing the original drive with one of larger capacity can increase the hard drive capacity of your computer The computer uses a 9 5...

Page 42: ...dling of the hard drive can result in permanent loss of data Make a backup copy of the drive s content before you remove it Note Certain models that come with the IBM brand hard drive emit a clattering sound when it is being rattled This is a normal condition Upgrading the Hard Disk Drive To replace the hard disk drive do the following 1 Turn OFF the computer Unhook the AC cord and all cables devi...

Page 43: ...5 Locate and remove 2 Screw B s 6 Push the HDD module to the right and separate it from the connector Lift the module away from the bay ...

Page 44: ...gratulations You have now completed the hard drive upgrade When you boot up the PC you may need to create a primary HDD partition and reformat the new drive and re install O S drivers and all the necessary applications Upgrading the System Memory Many applications will generally run faster when the computer s dynamic memory capacity is increased The computer provides two DDR2 memory sockets There ...

Page 45: ...is in suspend or power saving mode may cause permanent damage to the hardware Make sure you turn off the power and unplug the AC cord before proceeding with a memory upgrade Warning You should only use the DIMM module that is approved by the reseller or the manufacturer otherwise the system may become unstable Installing a memory module DIMM into the system To install the DIMM under the System Dev...

Page 46: ...dule out of the memory socket Store away the DIMM for the future use 6 Install the new DIMM module into the memory socket The DIMM will only fit in one orientation Insert the DIMM at an angle of approximately 30 degrees into the empty memory socket Then press it firmly so that the contact edge is driven into the receiving socket 7 Pivot the DIMM until the latches on both sides of the socket snap i...

Page 47: ...e edges of the keyboard The latch is spring loaded It will retract when pressed and revert back to its original position when released Use a small blade to press the latch inward The keyboard tray should pop up slightly over the latch If the keyboard tray does not pop up try to gently lift it up slightly above the latch Repeat this step for the other keyboard latches ...

Page 48: ...emove 2 Screw E s on the Metal Cover 4 If you need to remove an old DIMM from the socket press out on the latches located on both edges of the socket at the same time The DIMM should pop up to an angle of 30 degree see diagram below Pull the DIMM module out of the memory socket Store away the DIMM for the future use ...

Page 49: ...the contact edge is driven into the receiving socket 6 Pivot the DIMM until the latches on both sides of the socket snap into place Note Notice the notch on the DIMM The notches should fit nicely with the socket 7 Put the Metal Cover back and tighten 2 Screw E s Put the keyboard back to its original position Make sure the edge of the keyboard now resides under the spring loaded latches 8 Re attach...

Page 50: ...AN IEEE802 11x Ask your dealer on the availability of the mini card Warning Installing a mini card is a delicate process Please observe the following instructions carefully or have a qualified technician install it for you Damages due to mishandling of this procedure are NOT covered by the manufacture s warranty Warning Installing the mini card while your computer is in suspend or power saving mod...

Page 51: ...ard and fasten 2 Screw F s to hold the card down Note If you want to remove the mini card from the socket remove 2 Screw F s The card should pop up to an angle of 30 degree 3 Locate the 2 antenna cables with main connector Snap the cable onto the golden connector on the wirelss mini card Note The connectors are very small This may take some maneuvering You may want to connect the antenna cables be...

Page 52: ...oots to Windows the system will prompt for driver location Insert the Factory CD ROM and point to the directory where the Wireless LAN driver can be found In addition to installing the driver you may also need to run a Setup exe program to install the card s utility applications before it is fully operational ...

Page 53: ...ides a reference for identifying and correcting common hardware and software problems that you may encounter When you encounter a problem you should first try to go through the recommendations in this chapter Instead of returning the computer and waiting for repair you may easily solve the problems by considering the following scenarios and possible solutions If the error continues contact your re...

Page 54: ... function correctly when connected to the system it is usually the device s own problem Consult the device s manufacturer first Some software programs which have not gone through rigorous coding and testing may cause problems during your routine use Consult the software vendor for problem solving Legacy peripheral are not plug and play capable You need to restart the system with these devices powe...

Page 55: ... drive is also correctly seated Remove it and reinsert it firmly and restart your PC Refer to Chapter 4 for details The new HDD may need to be partitioned and reformatted O S and drivers will need to be re installed as well Check the hard disk indicator LED When you access a file the LED lamp should light up momentarily The new HDD may be defective or is not compatible If your computer has been su...

Page 56: ...form a disk defragmentation This operation may take a while Interrupt requests or problems with other hardware devices may have occupied the CPU and therefore slows down the system performance The files are corrupted Run the Error checking utility in Windows to check the HDD Double click My Computer Right click C and select Properties Click Check Now in Error checking in Tools Optical Drive Proble...

Page 57: ...r is not in the Standby or Hibernate suspend modes The display is turned off to conserve energy in these modes The screen is difficult to read The display resolution should at least be set to at least1024x768 for optimal viewing 1 Go to Start Settings Control Panel and double click the Display icon 2 Under the Settings page set screen resolution to at least 1024x800 and choose at least 256 colors ...

Page 58: ... for the keyboard CMOS Battery Problem A message CMOS Checksum Failure displays during the booting process or the time clock resets when booting Try to reboot the system If the message CMOS Checksum Failure appears during the booting procedure even after rebooting it may indicate failure of the CMOS battery If so you need to replace the battery This battery normally lasts two to five years The bat...

Page 59: ...o add the modem drive which is located in the factory CD ROM or floppy diskette Go to Start Settings Control Panel System and click Device Manager button in the Hardware page to check for possible resource or driver conflict See Windows on line help or manual for how to handle such problems Make sure the phone line which the computer is connected to is working Connection difficulties Be sure to di...

Page 60: ...ce conflict problem Make sure the physical connections on both ends of the cable are good The hub or concentrator may not be working properly Check to see if other workstations connected to the same hub or concentrator is working The Ethernet adapter does not appear to operate in the 100Mbps transmission mode Make sure the hub you are using supports 100Mbps operation Make sure that your RJ 45 cabl...

Page 61: ... background or when the system is accessing slow speed devices such the floppy disk drive You may be running too many applications Try to close some applications or increase system memory for higher performance The processor may have been overheated due to the system s inability to regulate its internal heat Make sure the computer s ventilation grills are not blocked USB2 0 Problems The USB device...

Page 62: ...MHz 1MB L2 cache System Memory GM965 DDR2 SDRAM 667 533MHz PC2 3200 4200 compatible 512MB 1024MB 1 8 Volt 64 bit bus Two 200 pin DIMM sockets Max 4 GB GL960 DDR2 SDRAM 533MHz 512MB 1024MB 1 8 Volt 64 bit bus Two 200 pin DIMM sockets Max 2 GB Display 14 1 inch WXGA 1280x800 TFT LCD Integrated dual 24 bit LVDS spread spectrum PLLs on LVDS interface Hardware Motion Compensation and IDCT Supported for...

Page 63: ...llionton USB interface IEEE 802 11b g 11Mbps 54Mbps LAN Ethernet Realtek 8100CL Ethernet function for 10 100Base TX network standards Windows 2000 XP Vista Plug and Play compatible Automatic Jam and auto negotiation for flow control Auto Negotiation and Parallel detection for automatic speed selection IEEE 802 3u High performance 32 bit PCI bus master architecture with integrated DMA controller fo...

Page 64: ... in jack One Headphone Three USB2 0 compliant connectors One standard network Ethernet connector RJ 45 One modem phone connector RJ11 One DC in connector One 15 pin VGA connector One 4 in 1 Card Reader slot One NewCard Slot type II Battery Pack AC Adapter Li ion 4 Cell pack 14 4V 14 8 V x 2200 mAH Li ion 6 Cell pack 10 8V 11 1V x 4400 mAH Low battery state with low battery warning beep Uniwill Sma...

Page 65: ...el Password Protections 32bit access Ultra DMA PIO5 Mode support Multi boot capability Compatible with Microsoft Windows 2000 XP DOS Windows Vista premium Physical Specification 334 W x 244 D x 32 5 38 5 H mm 2 4KG 5 28lbs with 14 1 LCD DVD ROM Drive and 6 cell battery pack Operating Temperature 5 to 30oC 41 to 86o F Operating Humidity 20 to 80 percent RH 5 to 35oC Storage Temperature 15 to 50oC 5...

Page 66: ...ccur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipm...

Page 67: ...3 CLASS B EN61000 3 2 2000 EN61000 3 3 1995 A1 2001 EN55024 1998 A1 2001 A1 2003 IEC61000 4 2 2001 IEC61000 4 3 2002 A1 2002 IEC61000 4 4 1995 A1 2000 A2 2001 IEC61000 4 5 2001 IEC61000 4 6 2001 IEC61000 4 8 2001 IEC61000 4 11 2001 EN50082 IEC801 2 IEC801 3 IEC801 4 Electro magnetic Immunity EN 300 328 2 EN 300 328 1 EN 301 489 1 EN 301 489 17 ETSI 300 328 ETSI 301 489 Electro magnetic Compatibili...

Page 68: ...Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lin...

Page 69: ...e Industrial Standard C8303 15 A 125 VAC configuration Other Countries The cord set fittings must bear the certification mark of the agency responsible for evaluation in a specific country Acceptable agencies are BSI UK OVE Australia CEBEC Belgium SEMKO Sweden FIMKO Finland DEMKO Denmark NEMKO Norway SETI Finland EANSW Australia SEV Switzerland IMQ Italy UTE France CCC China PSB Singapore PSE Japa...

Page 70: ...with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not charge the battery pack if the ambient temperature exceeds 45 113 To obtain a replacement battery contact your local dealer Do not expose the battery pack to high storage temperatures above 60 140 Wh...

Page 71: ...nifying lenses with this product increase the potential hazard to your eyes For your safety have this equipment serviced only by an authorized service provider Lithium battery warning Bridge battery warning This computer contains a lithium battery to power the clock and calendar circuitry CAUTION Danger of explosion if battery is replaced incorrectly Replace only with the same or equivalent type r...

Page 72: ...und einem Gerategewicht groBer 3kg ist eine Leitung nicht leichter als 1 H05VV F 3G 0 75mm 2 2 2X0 75 mm2 conductors einzusetzen Die Steckdose muB nahe dem Gerat angebracht und leicht zuganglich sein When you see this symbol be careful as this spot may be very hot The heat is generated from the CPU ...