USER MANUAL
- OPTIMA-31 10K / 20K / 30K
www.xmart-ups.com
150615-OPT-31 10K/20K/30K (ENGLISH) - 45
TROUBLESHOOTING
PROBLEM DESCRIPTION
PROBABLE ROOT CAUSE
SUGGESTED ACTION
* LCD does not show input voltage value
* AC input failure alarm active
(1 beep / 4s) however AC input source is OK
Input power cord is not connected
Check input power cord connection.
Input power cord is connected into UPS outlet.
Check input power cord connection.
UPS cannot be powered on even AC input is OK.
Beep alarm (1 beep/s) & LCD shows:
EP
EPO function is active.
Re-establish emergency power off switch
and set UPS in normal mode.
UPS cannot be powered on even AC input is OK.
ON push button is not been selected properly
Push ON button during 2 seconds or
longer
1 beep / s alarm is active and LCD shows:
Internal or external batteries are not properly
connected
Check battery connection.
* Code:
02
* 1 beep / s
Input Neutral not connected or input phase
fuse open.
Check input Neutral connection. Reset
alarm in parameter 03 on LCD. If input
phase fuse is broken replace it.
* Intermittent:
+
* 2 beeps per second.
UPS overloaded
Disconnect devices from UPS outlets until
solving overload
* Intermittent:
+
* 2 beeps per second.
* By-Pass activated
UPS overloaded. UPS has changed to BYPASS
mode to avoid internal damage.
Disconnect devices from UPS outlets until
solving overload
After repetitive small overloads, UPS has
changed to BYPASS mode.
Disconnect devices from UPS until solving
overload. Then power off UPS and re-star
it.
* Code
43
* Active:
* Continuous beep
UPS has been automatically powered off
because overload.
Disconnect devices from UPS outlets until
solving overload. Then power ON.
* Code
14, 15 or 17
* Active:
* Continuous beep
UPS has been automatically powered off
because short circuit detected at output.
Check short circuit problem in devices
connected to UPS
* Intermittent: +
3F
* 1 beep / s
Parallel communication lost.
Check parallel cables and PAR 00X text on
each LCD. If problem is solved reset alarm
with UP and DOWN simultaneous key
selection.
* Any of the error codes activated
Probable internal UPS failure.
Contact service center.
Backup time is lower than expected
Batteries are not fully charged or maybe they
are worn out.
Let UPS recharge batteries during 6 hours.
If it does not solve the problem batteries
maybe need to be replaced.
