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Q: Where can I download the latest Artist 13.3 driver?
a.Latest driver releases can be downloaded from our website (www.xp-pen.com).
Q: I can’t use the stylus to control the cursor.
Download the tablet’s latest driver from www.xp-pen.com, then extract the .zip contents
to the desktop.
Close all non-essential software and processes (Some software may use the wintab
process and interfere with the driver installation. OneDrive in particular often causes
issues; its system tray icon looks like two grey clouds. OneDrive’s syncing must be disabled
during installation and uninstallation on Windows 8 computers).
a.
Uninstall the Artist13.3
d ri v e r a n d r e b oot, t he n c o n n e ct y our A rtis t
13.3
t o
y o u r c o m puter a nd t es t y o u r s t y lus. I f t he c ur s o r r e s ponds t o y our p e n
i n p u t , t he t ablet ' s h a r d ware i s f unc t i o n al. R eins t a l l t h e A rtist
13.3
d r i v e r a ccordi n g t o t h e s e s t eps ( Win d o w s ):
Open C:\Windows. Using the “search” box near the top-right of the window, search for
“WinTab32.dll” and delete any instances.
{ VII.FAQ }
Q: How do I know that the Artist 13.3 driver installed successfully?
a. After installing the driver, the Artist 13.3’s driver icon should be visible in your system
tray on the bottom-right of your screen (Windows OS). Pen input will control the cursor
and pressure sensitivity will be functional in the driver UI’s “Pressure Test”.
a. Connect and install the Artist 13.3 on a different computer. If the tablet functions properly
on the new computer, you are experiencing a software issue—con rm that ALL tablet
drivers (including the Artist 13.3) are uninstalled and removed from your computer, then
reinstall the Artist 13.3.
Q: How do I determine if a problem is software or hardware related?
If you have any questions, please contact us at:
Skype: XP-Pen
Web: www.xp-pen.com
Email: service@xp-pen.com
