What does a Dimplex Guarantee cover?
Dimplex products deliver reliable service for normal, household use in domestic settings.
All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which
is found to be defective due to faulty materials or workmanship within the guarantee
period, this Dimplex guarantee will cover repair or - at the discretion of Dimplex –
replacement with a functionally equivalent Dimplex product.
Your product is under guarantee for 1 year from the date of purchase or the date of
delivery of the product, if later. The 1 year guarantee is extended for an additional 2
years when you register the product with Dimplex, within 28 days of purchase. If you
do not register the product with Dimplex within 28 days, your product will remain
guaranteed for 1 year only. To validate your extended guarantee register with us online
at: http://register.dimplex.co.uk. N.B. Each qualifying product needs to be registered
with Dimplex individually. Please note that the extended guarantee is only available in
the UK and Ireland.
The Dimplex guarantee is conditional upon you providing the original purchase receipt
as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on
+44 [0]344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI please email
serviceireland@glendimplex.com or call +353(0)1 842 4833. We will need details of your
Dimplex product and a description of the fault which has occurred. Once we receive
your information and proof of purchase we will contact you to make the necessary
arrangements.
If your Dimplex product is not covered by this Dimplex guarantee there may be a charge
to repair your product. However, we will contact you for agreement to any charges
before any chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship
occurring outside the guarantee period.
Normal wear and tear including parts that might wear out over time or consumables,
such as filters. Any fault or damage occurring to any pre-owned Dimplex product or
to any other equipment or property. Accidental damage to your Dimplex product or
damage to your Dimplex product from external sources (for example, transit, weather,
electrical outages or power surges). Fault or damage to your Dimplex product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside
Dimplex’s control. Caused by use of your Dimplex product for anything other than
normal domestic household purposes in the country where it was purchased.
Caused by any misuse, abuse or negligent use of the Dimplex product, including but not
limited to any failure to use it in accordance with the Operating Instructions supplied
with the product. Caused by any failure to assemble, install clean and maintain your
Dimplex product in accordance with the Operating Instructions supplied with the
product unless this was carried out by Dimplex or its authorised dealers.
Caused by repairs or alterations to your Dimplex product not carried out by Dimplex
service personnel or its authorised dealer(s). Caused by use of any consumables or
spare parts for your Dimplex product which are not Dimplex specified.
Guarantee
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