15
GUARANTEE
Terms and Conditions for UK & ROI (outside UK & ROI contact your local distributor)
Redring Xpelair Group guarantee this product against faulty workmanship and material defects for a period of two years (motors only for five years) from the date of
purchase subject to regular servicing by Redring Xpelair Group, or their approved agents.
In the event of a product breakdown during the guarantee period, initially contact your installer.
The guarantee is valid provided:
a) The product has been installed in a residential or light commercial environment.
b) The product has been correctly installed and commissioned in accordance with the instructions and is used on the supply circuit or voltage printed on the rating
plate.
c) The product has been used in accordance with these instructions and has not been tampered with or otherwise been modified, subjected to misuse, neglect or
accident.
d) The product has been regularly maintained in accordance with these instructions and the airway is unobstructed.
e) The product has not been taken apart, modified or repaired except by a person authorised by Redring Xpelair.
f) Evidence of the date of purchase in the form of an invoice or receipt will be required in order to qualify under the terms of this guarantee.
g) For the service work to be undertaken free of charge, the work must only be undertaken by Redring Xpelair or their approved agents.
h) Service under guarantee has no effect on the expiry date. The guarantee on any exchanged parts or product ends when the original guarantee period ends.
i)
In the event of a product being returned to Redring Xpelair and not found to be faulty, the product will be available for collection from the relevant premises for one
month and if not collected will be disposed of or delivered by Redring Xpelair for a delivery charge made
.
EXCLUSIONS
This guarantee does not apply to the repair or replacement of filters, accessories, isolating switches, electrical cable, fuses and/or circuit breakers or annual servicing..
This guarentee covers products supplied by Redring Xpelair only and does not cover other products and components used to create a system from elsewhere- in particular
the West controller.
The responsibility for the suitability of the complete system for the specific application remains the responsibility of the original specification engineer.
This guarantee does not cover damage or defects arising from poor or incorrect installation, improper use or lack of maintenance. It is the responsibilty of the installer to
check that the installation parameters meet the requirements of the product, and any relevant regulations.
Site visits to a fault, which are subsequently identified as being an installation fault, a chargeable. It is important that the routine checks are completed before requesting a
call out, as many issues can be simply diagnosed and resolved.
In the event of a site visit, we will endeavour to achieve the most timely response possible but while we indicate an average response time, this should not be taken as a
guarantee.
The guarantee applies to a repair or replacement (at Redring
Xpelair‘s discretion) of the product subject to the conditions above, and does not cover compensation for the
loss of the product or consequential loss of any kind.
This guarantee does not affect your statutory rights
A3:Booklet 25032AA Rev. A
Newcombe House
Newcombe Way
Orton Southgate
Peterborough PE2 6SE
Customer Care / Technical Line: 0844 372 7766
Customer Care / Technical Fax: 0844 372 7767
Sales Tel:
0844 372 7750
Sales Fax:
0844 372 7760
www.redringxpelair.com
Xpelair is a registered trademark of the Redring Xpelair Group Ltd.
Redring Xpelair Group, reserve the right to alter product
specifications or appearance without prior notice.
All finishes and diagrams in this booklet are as accurate as printing
processes allow.
