1
‐
888
‐
44
‐
XPLORE
(9
‐
7567)
WWW.XPLORETECH.COM
CUSTOMERSUPPORT@XPLORETECH.COM
22
Troubleshooting
Table
7
contains
solutions
to
some
problems.
If
you
cannot
solve
the
problem
by
taking
the
actions
described,
contact
your
local
help
desk
or
your
reseller
for
further
assistance.
Table 7: Troubleshooting
Problem
Possible
causes
and
solution
Computer
will
not
start
The
battery
may
be
defective
or
discharged
to
a
critically
low
level.
Connect
an
external
power
supply
(such
as
the
AC
adapter)
or
install
a
charged
battery.
See
“Using
the
battery”
on
page
54.
Internal
components
may
be
above
or
below
the
acceptable
operating
range
below
‐
20°
C
or
above
60°
C).
After
the
temperature
returns
to
safe
operating
range
the
computer
will
start.
The
Computer
will
not
resume
operation
The
battery
may
be
defective
or
discharged
to
a
critically
low
level.
When
the
battery
reaches
a
critically
low
level,
the
computer
is
forced
into
Suspend
‐
to
‐
RAM
mode
to
avoid
a
total
system
power
failure.
Connect
an
external
power
supply
(such
as
the
AC
adapter)
or
install
a
charged
battery.
See
“Using
the
battery”
on
page
54.
The
computer
may
be
at
the
critical
thermal
limit.
To
avoid
damage
to
heat
‐
sensitive
components,
the
computer
enters
Suspend
‐
to
‐
RAM
mode
when
the
computer
operates
above
60°
C.
Operation
automatically
resumes
when
the
computer
cools
to
below
60°
C.
Move
the
computer
to
a
cooler
location
after
being
suspended
The
Status
LED
is
red,
continuous
The
computer
is
on,
running
under
battery
power,
and
the
charge
level
in
the
battery
has
reached
a
critical
level.
Plug
the
computer
into
an
AC/DC
power
source
or
install
a
charged
battery.
The
system
has
encountered
a
fault
and
is
preventing
normal
operation.
Contact
your
local
help
desk.
The
Status
LED
is
red,
blinking
The
computer
is
powered
on,
running
under
battery
power,
and
the
charge
level
in
the
battery
is
at
a
minimum
warning
level.
Plug
the
computer
into
an
AC/DC
power
source
or
install
a
charged
battery.
Display
screen
is
blank
or
difficult
to
read
Confirm
that
the
computer
is
on
(the
Power
icon
is
continuously
displayed
in
Status
area).
The
brightness
may
be
set
too
low,
causing
the
screen
to
appear
too
dark.
To
change
system
brightness,
press
Settings
Icon,
Display,
Brightness.
The
video
time
‐
out
may
have
expired.
Tap
the
display
screen
to
reactivate
the
display.
Note
:
This
is
a
normal,
power
‐
saving
feature.
Headphone
or
speaker
volume
is
too
low
The
volume
may
be
in
Mute
mode
or
set
too
low.
Follow
the
instruction
to
adjust
headphone
or
speaker
volume.
Make
sure
the
volume
control
in
your
audio
software
is
set
to
an
audible
level.
An
external
device
is
not
working
with
the
computer
The
device
may
need
to
be
enabled
in
the
computer’s
configurator
program.
Contact
your
local
help
desk
or
reseller.
