Chapter 5
Troubleshooting
17
Troubleshooting
5
The table below contains solutions to common issues. If you are unable to resolve an issue
by using the actions described below, contact your local help desk or reseller for further
assistance.
Table 1: Troubleshooting
Issue
Possible Cause and Solution
Computer will
not start
• The battery may be defective or discharged to a critically low level. Connect an external
power supply (such as the AC adapter) or install a charged battery. See
Using the Tablet
on page 11.
• Internal components may be above or below the acceptable operating range below -20°
C or above 60° C). After the temperature returns to safe operating range the computer
will start.
Computer will
not resume
operation
• The battery may be defective or discharged to a critically low level. When the battery
reaches a critically low level, the computer is forced into Suspend mode to avoid a total
system power failure. Connect an external power supply (such as the AC adapter) or
install a charged battery. See
Using the Tablet
on page 11.
• The computer may be at the critical thermal limit. To avoid damage to heat-sensitive
components, the computer enters Suspend mode when the computer operates above
60° C. Operation automatically resumes when the computer cools to below 60° C. Move
the computer to a cooler location after being suspended
The status LED
is red,
continuous
• The computer is on, running under battery power, and the charge level in the battery
has reached a critical level. Plug the computer into an AC/DC power source or install a
charged battery.
