"Uninstall" as per prompts.
Mac
：
Go to -> Applications, find XP-PenPentabletPro, click "UninstallPenTablet" as per prompts.
Linux
：
Deb: Enter command sudo dpkg -r xp-pen-pentablet and execute the command.
Rpm: Enter command sudo rpm -e xp-pen-pentablet and execute the command.
Tag.gz: Unzip file. Enter command sudo. Drag uninstall.sh to the window and execute the
command.
FAQs
1.No display or black screen on a drawing display.
1) Check if the device is connected to power supply properly.
2) Check if the cable is connected properly.
3) Check if the power indicator is blue. If not, check the cable and restart the device.
4) If the signal is unstable, check if the cable port is stable.
2.Computer fails to recognize the device.
Check if your computer's USB port used works normally. If not, use another USB port.
3.Stylus does not work.
1) Make sure you are using the stylus that originally came with your device.
2) Make sure you installed the driver correctly and check if the pen settings of the driver
are normal.
4.The drawing software cannot sense the pen pressure while the cursor can move.
1) Check if the drawing software supports pen pressure.
2) Download the latest driver installation files from XPPen website and check if the pen
pressure is normal in the driver.
3) Before installing the driver, turn off your antivirus software and graphics software.
4) Uninstall drivers for other drawing displays before installation.
5) Restart your computer after the installation is completed.
6) If the pen pressure is normal in the driver (Windows: ensure Windows Ink is enabled
in the pen settings of the driver), run the drawing software, and test it again.
5.Cursor offsets.
1).Calibrate the pen with the driver.
2).The screen ratio of the product is 16:10. After connecting to a 16:9 computer, the tip of the
pen will deviate in the copy screen mode. Please use the screen calibration function in the
driver to recalibrate and confirm.
