Xprinter XP-470 Series, User Manual

Page 1: ...DIRECT THERMAL BARCODE PRINTER USER S MANUAL XP 470 XP 450 XP 460 XP 425B Series Direct Thermal Printer ...

Page 2: ... 6 Diagnostic Tool 15 3 6 1 Start the Diagnostic Tool 15 3 6 2 Printer Function Calibrate sensor Ethernet setup RTC setup 16 3 7 Setting Ethernet by Diagnostic Utility Option 17 3 7 1 Using USB interface to setup Ethernet interface 17 3 7 2 Using RS 232 interface to setup Ethernet interface 18 3 7 3 Using Ethernet interface to setup Ethernet interface 19 3 8 Install Memory Card 21 4 Power on Utili...

Page 3: ...LED Status 31 Print Quality 31 7 LED and Button Operation 33 7 1 LED 33 7 2 Button Operation 33 Revise History 36 ii ...

Page 4: ...ay be reproduced or transmitted in any form by any means for any purpose other than the purchaser s personal use without the expressed written permission of Zhuhai Hengquan Barcode equipment Co Ltd Compliances CE Class B EN55022 1998 A1 2000 A2 2003 EN55024 1998 A1 2001 A2 2003 IEC 61000 4 Series EN61000 3 2 2006 EN61000 3 3 1995 A1 2001 FCC Part 15 Class B UL CUL TÜ V Safety EN60950 2000 1 ...

Page 5: ...MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE 2 DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS 2 ...

Page 6: ...bitmap fonts and a build in true type font capability You will enjoy high throughput for printing labels with this printer 2 Getting Started 2 1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping Please carefully inspect the packaging and printer upon receiving the barcode printer Please retain the packaging materials in cover you need to reship t...

Page 7: ... option Peel off module assembly Main board integrated with internal Ethernet Internal Ethernet print server module User option PEEL module External roll mount media OD 214 mm 8 4 with 3 core label spindle 4 ...

Page 8: ...ver Backing Paper Opening Front Panel 2 3 2 Rear View 1 Ethernet Interface 2 SD Card 3 USB Interface 4 RS 232C DB 9 Interface 5 Power Switch 6 Rear Label Guide 7 Power Jack 2 3 4 5 Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 5 7 1 6 ...

Page 9: ...e computer with the RS 232 or USB cable 4 Plug the DC power cord into the power jack at the rear of the printer and then plug the AC power cord into a properly grounded receptacle Note When plug power code into the rear of printer please make sure the printer power switch is off RS 232C Power Jack 6 USB SD Card Ethernet Interface Power Switch ...

Page 10: ...e 2 Open the printer s top cover by releasing the green top cover open levers located on both sides of the printer and lifting the top cover 3 Place a roll of paper into internal paper roll mount 4 Feed the paper printing side face up through the label guides and place the label over the platen 5 Adjust the label guides in or out so they are slightly touch the edges of the label backing Label Guid...

Page 11: ...6 Close the printer top cover slowly and make sure the cover locks levers securely 8 ...

Page 12: ...3 3 Peel Off Installation Assembly Option 1 2 Open the top cover Unscrew the 4 screws in the lower inner cover Screws Screws 9 ...

Page 13: ...ront side of lower inner cover Plug the red peel off module harness connector at the location JP17 on the main board Place lower inner cover to the lower cover Install the peel off module to the lower inner cover slot Peel off module assembly Install one side first and install another side Gently push peel off panel to lock to the lower inner cover Reassemble parts in reverse procedures after inst...

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Page 15: ...nting side facing up through the label guides and place it on top of the platen 3 Thread the label through the liner opening which is beneath the roller 4 Adjust the center biased label guides by finger to fit the edge of the label backing Adjustment Roller Peel off panel 5 Push the peel off panel back to the printer 6 Close the top cover 12 ...

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Page 17: ...l Mount 3 Feed the label to the external label feed opening through the rear label guide External Label Feed Opening Rear Label Guide 4 Open the printer top cover by pulling the top cover open levers 5 Thread the label printing side face up through the label guide and place it on top the platen 6 Adjust the label guides by finger to fit the edge of the label backing 7 Close the printer top cover 1...

Page 18: ...d additional commands to the printer Using this convenient tool you can explore the printer status and settings and troubleshoot the printer 3 6 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility Printer setup 15 Features tab Pin...

Page 19: ...ore the settings to factory default Reset Printer Reboot printer Print Test Page Print a test page Configuration Page Print printer configuration Dump Text To activate the printer dump mode Ignore AUTO BAS Ignore the downloaded AUTO BAS program Password Setup Set Printer password when used 3 6 2 Printer Function Calibrate sensor Ethernet setup RTC setup 1 Select the PC interface connected with bar...

Page 20: ...terface to setup Ethernet interface 1 Connect the USB cable between the computer and the printer 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicking on the icon 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field 5 Click on the Ethernet Setup button from ...

Page 21: ...ostic Utility by double clicks on the icon 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet 18 ...

Page 22: ...rface then click on the Setup button to setup the IP address subnet mask and gateway for the on board Ethernet 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer in the left side of listed printers the correspondent IP address will be shown in the right side IP address Printer Name field 7 Click Change IP Address to configure the IP address ob...

Page 23: ...rinter will reset to take effect the settings 4 Click Exit button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to use the Diagnostic Utility to setup the printer you can also explore and configure the printer se...

Page 24: ...3 8 Install Memory Card 1 Upside down the printer 2 Remove 1 screw and open the memory card cover Memory Card Cover 21 ...

Page 25: ...d new printer 2 Change label stock 3 Printer initialization Please follow the steps below to calibrate the gap black sensor 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED becomes red and blinking Any red will do during the 5 blinks It will calibrate the gap black mark sensor sensitivity The LED color will be changed as following order B...

Page 26: ...Release the button when LED becomes purple and blinking Any purple will do during the 5 blinks The LED color will be changed as following order Blue red 5 blinks purple 5 blinks blue 5 blinks solid blue It calibrates the sensor and measures the label length and prints internal settings then enter the dump mode Note Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE comman...

Page 27: ...sec Print darkness Label size inch Gap distance inch Gap black mark sensor sensitivity Numbers of download files Total available memory space Self test Printer will print the printer configuration after gap black mark sensor calibration Self test printout can be used to check if there is any dot damage on the heater element printer configurations and available memory space 24 ...

Page 28: ...n is 4MB Flash and 8MB SDRAM XP 470 XP 450 XP 460 XP 425B Model 2 System occupies 4096 KB in Flash memory so total flash memory space for user downloading is 2560 KB 3 System occupies 8192 KB in DRAM so total DRAM memory space for user downloading is 256 KB 25 ...

Page 29: ...d in 2 column s as following The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users or engineers to verify and debug the program Dump mode printout Note Turn off and on the power switch to reset the printer for normal printing 26 ...

Page 30: ...ion is used to clear DRAM and restore printer settings to defaults The only one exception is ribbon sensitivity which will note be restored to default Printer initialization is activated by the following procedures 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED turns blue after 5 blue blinks Any blue will do during the 5 blinks The LED ...

Page 31: ... program can be interrupted without running the program by the power on utility Please follow the steps as below 1 Turn off printer power 2 Press the FEED button and then turn on power 3 Release the FEED button when LED becomes solid blue The LED color will be changed as following Blue red 5 blinks purple 5 blinks blue 5 blinks solid blue 4 Printer will be interrupted to run the AUTO BAS program 2...

Page 32: ...thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Tear Bar Peel Bar Use the lint free cloth with 100 ethanol to wipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened As needed 5 Maintenance 5 1 Cleaning This session presents the clean tools and methods to maintain your printer Please use ...

Page 33: ... hand If you touch it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life 30 ...

Page 34: ...tions in loading the media then press the FEED button to resume for printing 2 Printer setting is not correct Initialize the printer by instructions in Power on Utility or Diagnostic Tool 6 Troubleshooting The following guide lists the most common problems that may be encountered when operating this barcode printer If the printer still does not function after all suggested solutions have been invo...

Page 35: ... and gap black mark calibration Paper Jam Gap black mark sensor sensitivity is not set properly sensor sensitivity is not enough Calibrate the gap black mark sensor Make sure label size is set properly Set label size exactly as installed paper in the labeling software or program Labels may be stuck inside the printer mechanism near the sensor area Remove the stuck label Poor Print Quality Top cove...

Page 36: ...nsor print printer self test report reset printer to defaults initialization Please refer to the button operation below for different functions 7 1 LED 7 2 Button Operation 33 LED Color Description Blue Solid This illuminates that the power is on and the device is ready to use Blue Flash This illuminates that the system is downloading data from PC to memory and the printer is paused purple This il...

Page 37: ...nd enter Dump Mode 1 Turn off the power switch 2 Hold on the button then turn on the power switch 3 Release the button when LED becomes purple and blinking Any amber will do during the 5 blinks The LED color will be changed as following order The LED color will be changed as following order Blue red 5 blinks purple 5 blinks blue 5 blinks solid blue It calibrates the sensor and measures the label l...

Page 38: ... color will be changed as following order Blue red 5 blinks purple 5 blinks blue 5 blinks solid blue It calibrates the sensor and measures the label length Skip AUTO BAS 35 1 Turn off printer power 2 Press the FEED button and then turn on power 3 Release the FEED button when LED becomes solid bule The LED color will be changed as following Amber red 5 blinks purple 5 blinks bule 5 blinks solid bul...

Page 39: ...Date Content Editor 2016 12 02 Release V1 00 Austin Bill Revise History 36 ...

Page 40: ...dquarters 4th Floor 2 Building No 639 Huayu Road Qianshan Industrial Park Xiangzhou District Zhuhai City Guangdong Province China TEL 86 4006 139 828 Website www xprinter net Zhuhai Hengquan Barcode equipment Co Ltd ...