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16
BASIC TROUBLESHOOTING
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist
not working
Battery off
Turn on battery
Battery installation
Reseat battery
LED display not on
Turn on LED display
Discharged battery
Charge battery
Brake sensors
engaged
Inspect brake lever
Reduced speed
Low battery power
Charge battery
Reduced battery range
Low battery power
Charge battery
Low tire pressure
Inspect tire
Heavy load on bike
Adjust bike load
Driving on rough
terrain
Adjust route
Using throttle only
Include pedal assist
Battery does not charge
Charger not properly
connected
Inspect connections
Battery temperature
Read the user manual for
best practices
Damaged charger
Replace charger
Issue with battery
Contact Support Team
E-bike making strange
noises
Loose hardware
Tune-up and inspection
needed
Issue on drivetrain
Maintenance needed
Issue with motor
Contact Support Team
