XPro Eagle Eye, User Manual

10

We value our customers very highly and would like to ensure that our products and service are 

always of a top standard. However, if you are experiencing issues with your Xpro products, please 

take a moment to read through the information below to establish whether your products are 

covered under the warranty.

Any Xpro product purchased from store.xpro-cam.com or from an authorized dealer is set to a 

warranty of one (1) year from the original date of purchase. Customers should be aware that this 

warranty may not be offered to those purchasing Xpro products from non-authorized dealers.

This warranty does not apply under the following conditions:

● Product is damaged due to physical abuse, mishandling, accident, negligence or failure to follow 

the supplied operating instructions;

● Product is physically modified by Purchaser in any manner other than that for which it was 

intended or otherwise previously approved by the Manufacturer; 

● Product is damaged or has developed defects caused by the use of unauthorized parts or by an 

unauthorized repair service; 

● The product has been subject to unsuitable operating or physical conditions outside those 

recommended in product specifications as provided by the Manufacturer; 

● Product has it’s serial numbers altered or removed; 

● Product is damaged due to improper packaging of the warranty return to the dealer or 

manufacturer.

If your Xpro product fails under normal use within the warranty period, we will ensure that a repair 

or replacement is sent out to you, the customer. It is essential that you inform the Xpro support 

team or the retailer through email about the return of any faulty items. Returns that do not qualify 

for warranty coverage will be returned to customers.

The warranty does not cover loss, accidental damage or costs incurred during the handling and 

shipping of repairs or replacement products. 

Xpro shall have no liability or responsibility whatsoever to the customer or any other person for any 

loss, injury, death, or any damages derived from the use of the product or accessories.

 If you have any questions regarding Xpro warranty procedure or terms, please do not hesitate 

to contact us on www.xpro-cam.com , We will do our best to instruct you on how to obtain a 

replacement product

Your Xpro Team

XPRO WARRANTY TERMS