10.0 TROUBLESHOOTING
This chapter provides solutions to problems that may occur during the installation
and operation of the XRouter Aero. Check the following symptoms and their
possible causes before contacting Xsense Tech Support.
10.1 Common Problems and Solutions
The Link LED is off.
1.
Verify that all RJ-45 connectors are plugged in firmly. If the LED does not
light up, try a second cable that has been verified to work properly.
2.
Be sure that the power adapter is plugged into an electrical outlet.
Can't connect to XRouter Aero via web browser.
1.
Verify that the IP address “192.168.1.1” has been correctly entered in the
URL field.
2.
Ensure that the network cable connection and LAN LED indicator are
correct on the XRouter Aero.
3.
Check the TCP/IP setup on your client computer. Under Windows, check
these settings in the Network Control Panel. For the Mac, these settings are
located in the
TCP/IP control panel
. The client should get an IP address of
“192.168.1.x” (where "x" is from 2 to 253.)
Can't connect the XRouter Aero to the Internet.
1.
Check whether your ISP requires the use of the MAC address for the router.
Some ISPs register the MAC address of the NIC card so as to limit only that
computer to have Internet access. Contact your provider with the correct
XRouter Aero’s Public IP MAC address if it is necessary. A FAQ has been
provided on our website to assist in this particular step.
2.
If you are using a Static IP address account provided by your ISP, verify
that this information is correctly entered on the One Page Setup.
3.
Check your cabling among all devices.
My computer won’t obtain a proper IP Address from the XRouter.
1.
Verify your cable connections are working properly and the LEDs are lit
indicating a solid connection.
2.
Be sure the DHCP Server is enabled in the XRouter configuration page.
3.
Restart the computer to refresh your TCP/IP settings.
4.
Try a second computer with a different cable to eliminate this as the
possible problem.
5.
If the DHCP Server did not return a proper IP Address (i.e. 169.x.x.x), try a
Manual IP setting.
6.
If after verifying all connections and configurations, try a reset of the
XRouter. This will set the XRouter back to factory defaults.
I can’t reach or browse the configuration pages of the XRouter.
1.
Again, verify your cable connections.