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10.0 TROUBLESHOOTING 

This chapter provides solutions to problems that may occur during the installation 
and operation of the XRouter Aero. Check the following symptoms and their 
possible causes before contacting Xsense Tech Support. 

10.1 Common Problems and Solutions 

The Link LED is off. 

1. 

Verify that all RJ-45 connectors are plugged in firmly. If the LED does not 
light up, try a second cable that has been verified to work properly. 

2. 

Be sure that the power adapter is plugged into an electrical outlet. 

Can't connect to XRouter Aero via web browser. 

1. 

Verify that the IP address “192.168.1.1” has been correctly entered in the 
URL field. 

2. 

Ensure that the network cable connection and LAN LED indicator are 
correct on the XRouter Aero. 

3. 

Check the TCP/IP setup on your client computer. Under Windows, check 
these settings in the Network Control Panel. For the Mac, these settings are 
located in the 

TCP/IP control panel

. The client should get an IP address of 

“192.168.1.x” (where "x" is from 2 to 253.) 

Can't connect the XRouter Aero to the Internet.

 

1. 

Check whether your ISP requires the use of the MAC address for the router. 
Some ISPs register the MAC address of the NIC card so as to limit only that 
computer to have Internet access. Contact your provider with the correct 
XRouter Aero’s Public IP MAC address if it is necessary. A FAQ has been 
provided on our website to assist in this particular step. 

2. 

If you are using a Static IP address account provided by your ISP, verify 
that this information is correctly entered on the One Page Setup. 

3. 

Check your cabling among all devices. 

My computer won’t obtain a proper IP Address from the XRouter. 

1. 

Verify your cable connections are working properly and the LEDs are lit 
indicating a solid connection.   

2. 

Be sure the DHCP Server is enabled in the XRouter configuration page.   

3. 

Restart the computer to refresh your TCP/IP settings.   

4. 

Try a second computer with a different cable to eliminate this as the 
possible problem.   

5. 

If the DHCP Server did not return a proper IP Address (i.e. 169.x.x.x), try a 
Manual IP setting.   

6. 

If after verifying all connections and configurations, try a reset of the 
XRouter. This will set the XRouter back to factory defaults. 

I can’t reach or browse the configuration pages of the XRouter. 

1. 

Again, verify your cable connections.   

Summary of Contents for WSR-5000

Page 1: ...elating to electromagnetic compatibility the essential protection requirement of Council Directive EEC on the approximation of the Member States relating to Electromagnetic compatibility Trademarks Al...

Page 2: ...UTERS 13 5 1 Windows 95 98 Me TCP IP Configuration 13 5 1 1 Assigning TCP IP Values Manually 15 5 2 Mac OS TCP IP Configuration 17 5 2 1 Assigning TCP IP Values Manually 17 6 0 BASIC CONFIGURATION 19...

Page 3: ...8 2 1 Access Point Configuration 39 8 2 2 MAC Access Control Setting 42 9 0 FIRMWARE UPGRADE 43 10 0 TROUBLESHOOTING 44 10 1 Common Problems and Solutions 44 10 2 Frequently Asked Questions 47 APPENDI...

Page 4: ...ng By going wireless you reduce the hassle of cable clutter the expensive need to run cabling in the home or office and the aggravation altogether to crawl under that desk for the last time to see if...

Page 5: ...tions where more than one XRouter Aero is used a 802 11b compliant notebook computer can roam from XRouter Aero to XRouter Aero significantly increasing the range of the wireless LAN XRouter Aero has...

Page 6: ...is enabled 1 1 8 Advanced Functions Virtual Server to allow internet services through the NAT firewall RIP Static Routing for complex network routing management Supports PPTP and Nortel Null IPSec Vir...

Page 7: ...Category 5 UTP Ethernet cable with RJ 45 connectors 2 2 System and Other Requirements ISP account with DSL Cable Modem Broadband Internet connection Desktop computer s with 10Mbps or 10 100Mbps Ether...

Page 8: ...a bootup or reset process WAN Port Link Green Indicates proper connection with the Internet Ethernet ACT Flashing Orange Indicates that data packets are flowing through the port Wireless Port ACT Bli...

Page 9: ...s used for linking computers and printers to form a Local Area Network with the XRouter Aero WAN Ethernet Port One Wide Area Network port for connecting the XRouter Aero to the Internet via a DSL or C...

Page 10: ...ne so 2 Plug the RJ 45 connector from this cable into the WAN Wide Area Network port on the rear panel of the XRouter Aero See 3 Figure 2 Verify WAN LED is green ensuring proper connection See Figure...

Page 11: ...N to the XRouter Aero As an alternative to connecting computers directly into the XRouter Aero s LAN ports you can also connect a pre existing network to the XRouter Aero by uplinking your network s c...

Page 12: ...Power Supply To provide your XRouter Aero with power 1 Plug the power adapter of the XRouter Aero into an AC power outlet 2 Plug the other end of the power adapter cable into the power receptacle on...

Page 13: ...acintosh and PC users Find the appropriate set of instructions in the following pages 5 1 Windows 95 98 Me TCP IP Configuration 1 Double click the Control Panel icon in My Computer folder or locate it...

Page 14: ...Protocol in your Network control panel 5 After double clicking the installed TCP IP protocol the TCP IP Properties window appears To automatically assign computer s TCP IP the XRouter Aero s DHCP serv...

Page 15: ...ro s DHCP server to assign TCP IP values automatically you can input these values manually To manage a computer s address manually perform the following steps Click the IP Address tab from the TCP IP...

Page 16: ...the proper IP numbering scheme Figure 10 4 Click the DNS Configuration tab choose Enable DNS and input a unique Host Name that simply is the computer s name on the network Enter the DNS IP addresses p...

Page 17: ...12 Note The DHCP Client ID in the Macintosh TCP IP Control Panel field is not required when connecting the XRouter Aero It is normally used to identify computers in a DHCP network 4 Close the TCP IP w...

Page 18: ...rver addresses must be obtained from your ISP as we have only provided an example here b In the Subnet Mask field enter 255 255 255 0 c In the Router Address field enter 192 168 1 1 the XRouter Aero s...

Page 19: ...ns are dynamic and only require the configuration of the PPPoE section However we do suggest inputting the DNS numbers into both the TCP IP control panel of the computer and the DNS fields on the One...

Page 20: ...hat Caps Lock is off 4 Click OK Figure 14 Note It is recommended to change the default admin password of your XRouter Aero for security purposes This can be done in the Device Admin page of the web ba...

Page 21: ...o two basic sections LAN IP Address and WAN IP Address Figure 15 Host Name This is an optional section Some ISPs such as The Home Network and Cox Cable require a host name for authentication purposes...

Page 22: ...IP address you will need to enter this information by following the instructions below 6 3 1 Dynamic Configuration The XRouter Aero is setup for a dynamic connection by default It is suggested to obta...

Page 23: ...rs 6 Click Apply to save your changes 7 Use your browser to establish an Internet connection to a website Note If you experience any troubles please refer to our Troubleshooting and FAQ section 6 3 3...

Page 24: ...s Connect on Demand feature a connection to the Internet will automatically be initiated when you open your web browser We recommend having this feature enabled if you do not wish to enter the web ba...

Page 25: ...bnet Mask Default Gateway and DCHP Server values some will remain the same because they are static addresses from the ISP WAN IP Renew This will update or renew the ISP connection information For ISPs...

Page 26: ...s configured to use the DHCP Server There is no need to disable the DHCP Server even if you have given your machines static IPs unless you have another DHCP Server on the network The DHCP Server begin...

Page 27: ...by accessing the WAN IP through a web browser It is important to remember that this feature runs over port 80 so it will not work if you also have a web server behind the router You will have to chan...

Page 28: ...Access Setting and IP Access Setting By default the URL Access sub page should appear Click the IP Access Setting Link located on top to view the IP Access Setting sub page 7 1 1 URL Access Setting Th...

Page 29: ...sub page contains four sections To enable the IP Access Setting feature you must enter information into the following sections Filter Group 1 5 LAN IP Range In this section you will need to input the...

Page 30: ...168 1 100 to 192 168 1 150 To block all access to a specific port you would input 0 in the first field and then choose the Protocol Type and Blocked Port No 7 2 Virtual Server It is possible to set up...

Page 31: ...cal network Figure 23 7 3 Special Application The Special Application page is an advanced feature but is not typically required to use the XRouter Aero This feature allows you to specify a range for i...

Page 32: ...ically close if the XRouter Aero does not sense any activity for an extended period 7 3 2 How to Use the Special Application Feature To use this feature you must know what the outgoing trigger ports a...

Page 33: ...may select a range of ports or a single port For a single port input the same port number for both fields Example for QuickTime 6970 6999 7 4 DMZ Demilitarized Zone Host This feature will open all in...

Page 34: ...ge RIP packets with older routers which do not support RIP2 RIP1 compatible RIP1 compatible allows the broadcast of RIP1 and RIP2 multicast packets It can also receive both types RIP2 RIP2 is used to...

Page 35: ...mmunicate with another router on the LAN and with their respective LAN segment Figure 27 By setting up static routes computers on the XRouter Aero s immediate LAN may utilize another router s LAN and...

Page 36: ...3 Hop Count 1 Interface LAN In the example above PC 1 would have access to LAN 1 LAN 2 and the Internet Whereas PC 2 would have access to LAN 1 and LAN 2 but not to the Internet In order for PC 2 to...

Page 37: ...ible with many standard 802 11b wireless cards 8 1 Network Topologies An Infrastructure network uses one or more access points such as the XRouter Aero as a gateway linking the wireless network to a w...

Page 38: ...8 2 Access Point Configuration The Access Point Configuration page has two sub pages Access Point Configuration and MAC Access Control Setting By default the Access Point Configuration sub page will...

Page 39: ...efault it is WSR 5000 but this can be changed to that of your choice Enter a unique name to represent your wireless community Be sure to enter it exactly on each network station to allow them to parti...

Page 40: ...that of the Olympic Rings so that wireless roaming will be permissible The ESSID and channel are absolutely essential in allowing for wireless connectivity on the network The ESSID and Channel that y...

Page 41: ...tivate choose the pull down menu and select WEP40 or Optional WEP40 If you do not wish to implement WEP security on your network leave it on the default Disable See Figure 32 WEP40 implements a 40 bit...

Page 42: ...re 33 To activate this feature 1 Choose Enable as the MAC Access Limit option 2 Choose whether you wish to Allow or Block certain users in the MAC Access Mode option 3 Enter the correct MAC Hardware A...

Page 43: ..._version bin NOTE These files are actually inside a single compressed folder on our web site This means that you would only download one file Once downloaded and decompressed a folder will contain the...

Page 44: ...ck whether your ISP requires the use of the MAC address for the router Some ISPs register the MAC address of the NIC card so as to limit only that computer to have Internet access Contact your provide...

Page 45: ...d The TCP IP protocol needs to be properly installed and configured for your NIC card in order to establish a connection through the XRouter Aero Consult your operating system manual to install TCP IP...

Page 46: ...Note These troubleshooting methods are the most common in getting your XRouter to function properly Please complete these steps thoroughly before contacting Xsense Technical Support...

Page 47: ...anet Null Standard are supported What ISPs or DSL Cable modems are compatible with the XRouter Aero If the ISP or DSL Cable modem use standard TCP IP and Ethernet then they are compatible with the XRo...

Page 48: ...ord window Type admin as the password with no username needed and hit OK You should reach the One Page Setup of the router If problems persist try a second computer with a new cable and a different we...

Page 49: ...s Spain Wireless Coverage Area Indoors 66 to 100 feet high speed 11Mb s 20 to 30 meters Outdoors 120 to 160 feet high speed 11Mb s Antenna Frequency 2 4 2 5 GHz Impedance 50 Ohms nominal VSWR 2 0 Gain...

Page 50: ...Specifications Unit Weight 1 25lbs 565g Operating Temperature 32 to 113 F 0 to 45 C Storage Temperature 4 to 158 F 20 to 70 C Operating Humidity 10 to 90 RH Storage Humidity 5 to 95 RH Electromagneti...

Page 51: ...rotocol that centrally assigns IP addresses often local IP addresses to a device in a TCP IP network Under TCP IP each device that can connect to the Internet requires a unique IP address Rather than...

Page 52: ...router and switch whereas the router gives direction as data arrives at the gateway and the switch on the other hand furnishes its actual path in and out of the gateway HTTP The Hypertext Transfer Pro...

Page 53: ...work communication IPSec will be especially useful for implementing a Virtual Private Network or for remote user access to private networks through a dial up connection The main advantage of IPSec is...

Page 54: ...he same knowledge of routing paths This is known as network convergence Roaming The ability to use a wireless device and move from one access point s range to another access point without a drop or lo...

Page 55: ...ogs and statistic analysis assign multiple domain names and maintain passwords URL A URL Uniform Resource Locator is the address of a file resource accessible on the Internet The URL contains the name...

Page 56: ...ct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation Xsense does not offer refunds for any product Xsense offers...

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