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XtendLan MUX-1602C
APPENDIX C
IN CASE OF TROUBLE
When a problem arises, review the section of the manual that covers
the activity during which the problem occurs. If necessary, consult
the troubleshooting table on the following pages.
If the problem cannot be resolved, you may have to contact your
dealer or the factory. When you call for support, the representative
will ask you to provide specific information about the installation.
To save time, spend a few minutes getting organized before you
pick up the telephone.
Before calling your Robot dealer or Factory Technical Support,
write down the following information:
•
The serial number of your MUX-1602C.
•
The make and model of each piece of hardware connected to
the MUX-1602C.
•
Approximate date of purchase and of installation.
•
The symptoms, as you have observed them.
NOTE:
Please do
NOT return any product to the factory
without first obtaining a Return Authorization (RA)
number. Failure to do so can result in a significant
delay in processing your repair. To obtain an
authorization number, contact Factory Technical
Support.
