Xterra FS400, Owner'S Manual

20

FS400 Elliptical

Manufacturer’s Limited Warranty

Effective March 1, 2015 - ELLIPTICAL LIMITED WARRANTY

Home Use Limited Warranty

Frame & Brake
Lifetime

Parts
1 Year

XTERRA Fitness Inc. warrants all its home use elliptical parts for a period of time listed below, from the date of retail sale, as determined by 

a sales receipt or in the absence of a sales receipt, eighteen (18) months from the original factory shipping date. XTERRA Fitness’  

responsibilities include providing new or remanufactured parts, at XTERRA Fitness’ option, and technical support to our independent dealers 

and servicing organizations. In the absence of a dealer or service organization, these warranties will be administered by XTERRA Fitness 

directly to a consumer. The warranty period applies to the following components:

NORMAL RESPONSIBILITIES OF THE CONSUMER

This warranty applies only to products in ordinary household use. The consumer is responsible for the items listed below:

1.  The warranty registration card must be completed and returned to the address listed on the card within 10 days of the original purchase 

to validate the manufacturer’s limited warranty or register online at the XTERRA Fitness website.

2.  Proper use of the elliptical in accordance with the instructions provided in this manual, including maintenance.

3.  Proper connection to a power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house/

facility wiring.

4.  Expenses for making the elliptical accessible for servicing, including any item that was not part of the elliptical at the time it was shipped 

from the factory.

5.  Damages to the elliptical finish during shipping, installation or following installation.

EXCLUSIONS

This warranty does not cover the following:

1.  CONSEQUENTIAL, COLLATERAL, OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL  

EXPENSESRESULTING FROM ANY BREACH OF THIS WRITTEN OR ANY IMPLIED WARRANTY. Note: Some states do not allow 

the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

2.  Service call reimbursement to the consumer. Service call reimbursement to the dealer that does not involve malfunction or defects in 

workmanship or material, for units that are beyond the warranty period, for units that are beyond the service call reimbursement period, 

for ellipticals not requiring component replacement, or ellipticals not in ordinary household use.

3.  Damages caused by services performed by persons other than authorized XTERRA Fitness service companies, use of parts other than 

original XTERRA Fitness parts, or external causes such as alterations, modifications, abuse, misuse, accident, improper maintenance, 

inadequate power supply, or acts of God.

4.  Products with original serial numbers that have been removed or altered.

5.  Products that have been; sold, transferred, bartered, or given to a third party.

6.  Products that are used as store display models.

7.  Products that do not have a warranty registration on file at XTERRA Fitness Inc. XTERRA Fitness reserves the right to request proof of  

purchase if no warranty record exists for the product.

8.  Product use in any environment other than a residential setting.

9.  THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE  

WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

SERVICE

Keep your bill of sale. Twelve (12) months from the date on the bill of sale or eighteen (18) months from the date of factory shipping as  

determined by the serial number establishes the warranty period should service be required. If service is performed, it is in your best interest 

to obtain and keep all receipts. This written warranty gives you specific legal rights. You may also have other rights that vary from state to 

state. Service under this warranty must be obtained by following these steps, in order:

1.  Contact your selling authorized XTERRA Fitness dealer. OR

2.  Contact your local authorized XTERRA Fitness service organization.

3.  If there is a question as to where to obtain service, contact our service department at (870)336-4286.

4.  XTERRA Fitness’ obligation under this warranty is limited to repairing or replacing, at XTERRA Fitness’ option, the product through one 

of our authorized service centers. All repairs must be preauthorized by XTERRA Fitness. If the product is shipped to a service center 

freight charges to and from the service center will be the customer’s responsibility. For replacement parts shipped while the product is 

under warranty, the customer will be responsible for shipping and handling charges. For in-home service, the customer will be respon-

sible for a trip charge. There will be an additional trip charge if the customer is located over 100 miles from the nearest service center.

5.  The owner is responsible for adequate packaging upon return to XTERRA Fitness. XTERRA Fitness is not responsible for damages in 

shipping. Make all freight damage claims with the appropriate freight carrier. DO NOT SHIP ANY UNIT TO OUR FACTORY WITHOUT 

A RETURN AUTHORIZATION NUMBER. All units arriving without a return authorization number will be refused.

6.  For any further information, or to contact our service department by mail, send your correspondence to:

Product features or specifications as described or illustrated are subject to change without notice. All warranties are made by

XTERRA Fitness, Inc. This warranty applies only in the 48 contiguous United States. NOTE: This does not include Alaska or Hawaii.

XTERRA Fitness, Inc.

P.O. Box 2037

Jonesboro, AR 72402-2037

Labor
1 Year