CUSTOMER SERVICE 1-888-707-1880
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Dyaco Canada Inc.© 2020
Email: customerservice@dyaco.ca
General Maintenance
1. Wipe down all areas in the sweat path with a damp cloth after each workout.
2. If a squeak, thump, clicking or rough feeling develops, the main cause is most likely one
of two reasons:
i. The hardware was not sufficiently tightened during assembly. All bolts that were installed
during assembly need to be tightened as much as possible. It may be necessary to use
a larger wrench than the one provided if you cannot tighten the bolts sufficiently. The
majority of calls to the service department for noise issues can be traced to loose
hardware or the rear rails being dirty.
ii. Dirt build-up on the rear rails and polyurethane wheels are also a source of noise.
Noise from build-up on the rails can cause a thumping sound that you would swear is
coming from inside the main body of the machine because noise travels and is
amplified in the tubing of the frame. Clean the rails and wheels with a lint free cloth and
rubbing alcohol. Stubborn build-up can be removed with your thumbnail or a
nonmetallic scraper, like the back edge of a plastic knife. After cleaning, apply a small
amount of lubricant on the rails with your fingers or a lint free cloth. You only need a thin
coat of lubrication, wipe off any excess.
3. If squeaks or other noises persist, check that the unit is properly leveled before calling
the service department.
Elliptical Noises
Your new elliptical is engineered and manufactured to the strictest industry standards and
tolerances. All elliptical trainers, no matter who the manufacturer, have a multitude of moving
linkages and parts. Be aware that even with the tightest mechanical tolerances there still
could be a slight amount of play between some parts. This inherent play can result in slight
noises during use such as clicks and small thumps. Please expect that the elliptical will not
be completely silent.
