Xtool Anyscan A30, User Manual

Page 1: ...Shenzhen Xtooltech Intelligent Co LTD USER MANUAL Anyscan Wireless Scan Tool This user manual is applicable to A30 A30D A30M ...

Page 2: ...ce marks domain names logos and company name of XTOOL or other companies mentioned without written permission from the trademark holder XTOOL reserves the right to the final interpretation of this manual content COPYRIGHT Without the written consent of Shenzhen Xtooltech Intelligent Co Ltd any company or individual shall not copy or backup this operation manual in any form electronic mechanical ph...

Page 3: ...NS For safe operation please follow the instructions below Keep the device away from heat or fumes when you are using it If the vehicle battery contains acid please keep your hands and skin or fire sources away from the battery during testing The exhaust gas of the vehicle contains harmful chemicals please ensure adequate ventilation Do not touch the cooling system components or exhaust manifolds ...

Page 4: ...formance Keep the main unit away from strong magnetic fields Please keep your device always connected to the Internet When the device is off the Internet for 30 days The diagnosis APP may be locked and you need to synchronize data with the Internet to activate it AFTERSALES SERVICES E Mail supporting xtooltech com Tel 86 755 21670995 or 86 755 86267858 China Official Website www xtooltech com Plea...

Page 5: ...ption 1 1 2 Main Menu 2 1 3 Function Buttons 3 1 4 Technical Specifications 4 1 5 Wireless Communication 4 1 6 Power Source 4 2 GETTING START 5 2 1 Download Install App 5 2 2 Registration Activation 6 2 3 Download Update Software 7 2 4 Vehicle Connection 8 2 5 Bluetooth Connection 8 2 6 VCI Status 9 2 7 Delete Software 10 3 DIAGNOSIS 11 3 1 Auto Scan 11 3 2 Diagnosis 12 ...

Page 6: ... 6 1 Diagnosis Report 60 6 2 Data Playback 61 7 SETTING 63 7 1 Language 64 7 2 Units 65 7 3 Bluetooth 66 7 4 Workshop Information 66 7 5 VCI Information 67 7 6 About 68 8 FAQ 69 Q1 Bluetooth pairing failed 69 Q2 Failed to generate diagnosis report 69 Q3 Failed to extract files 70 Q4 How to upgrade firmware 70 Q5 How to generate and upload diagnostic log files 70 Q6 How to switch language 71 Q7 Fai...

Page 7: ...VI Q8 Failed to activate or register 72 9 WARRANTY SERVICES 73 APPENDIX 75 Legal Statement and Privacy Right Policy 75 ...

Page 8: ...on It is a perfect DIY tool for customers to get a quick scan of all systems and full brands are covered It also includes numerous special functions such as service light reset DPF regeneration and EPB reset Figure 1 1 Product View 1 1 FUNCTION DESCRIPTION Display shows the operating voltage of the device Vehicle Data Connector OBD 16 pin connect the Anyscan to the vehicle s 16 pin DLC directly Bl...

Page 9: ...n is communicating with the vehicle Light Bulb Press either button on both sides of Anyscan to light up the light bulb installed in the 16 pin connector 1 2 MAIN MENU Every time you start the app you will automatically enter the main screen shown below A detailed description of the menu structure can be found in the next section Function Buttons Figure 1 2 Sample of the main menu screen ...

Page 10: ... diagnosis menu Includes various special functions for vehicles Check the diagnosis report that recorded on your device prints it as PDF files or share it with other devices Update the diagnosis software through the Internet Select the language and unit shown in the app and check the Bluetooth status device info and workshop info Table 1 1 Description of function button ...

Page 11: ... Bluetooth communication It can transmit vehicle data to your Android or IOS device without a physical connection The working range for Bluetooth is around 10 m 32 81 ft Signal lost due to moving out of the range will automatically be restored once the device is brought within transmission range to the Anyscan connector 1 6 POWER SOURCE Anyscan operates on 12 volts vehicle power which it receives ...

Page 12: ...lay or App Store to download and install the app to your device Figure 2 1 Sample of APP downloading screens OR scan the applicable QR codes shown below to download the Anyscan You will be directed to the corresponding downloading page like figure 2 1 Anyscan Google Play Anyscan App Store ...

Page 13: ...e the app Figure 2 2 Sample of activation screen Figure 2 3 Sample of Certificate of Quality Serial number Can be found in the Certificate of Quality back of the device and the outer packaging Activation code Can be found in the Certificate of Quality Each account can be logged in with more than one mobile device however the Anyscan can only connect to one mobile device at one time ...

Page 14: ...of the main menu screen All the available software is shown on this page You can choose to download the specific software individually by pressing the arrow button next to the required software or choose to upgrade all available software at once by pressing Updates All Figure 2 5 Sample of updates interface ...

Page 15: ...UETOOTH CONNECTION Open the Bluetooth setting on your mobile devices the Anyscan will be discovered as the serial number of the Anyscan Once the Anyscan is connected to any of the mobile devices it will be remembered by that device and automatically connected to it when next time the Anyscan is connected to the vehicle power supply Blue solid light will show on the Bluetooth indicator after the Bl...

Page 16: ... Anyscan is connected to the mobile device through Bluetooth Power Indicator Lights solid red when the Anyscan is properly connected to the vehicle power supply Vehicle Indicator Lights flash green when the Anyscan is communicating with the vehicle The vehicle indicator will only light green when the Anyscan is sending or receiving commands to or from the vehicle It will not light green throughout...

Page 17: ...ong press the unwanted software until it has been selected then click the Delete button shown on the upper part of the screen And you can select and delete multiple software at once Figure 2 8 Sample of software deleting screen ...

Page 18: ...l module BCM battery management system BMS tire pressure monitoring system TPMS steering and suspension system SAS and perform various actuation tests Diagnosis can only be performed when the Anyscan is connected to a mobile device through Bluetooth successfully and the Bluetooth indicator lights solid blue 3 1 AUTO SCAN Click the AUTO SCAN button and the models and information will be scanned You...

Page 19: ... it does not necessarily mean that your vehicle or the function is not supported please navigate manually and try again 3 2 DIAGNOSIS Click the Diagnosis button on the main screen and get into the diagnosis menu All the brands will be shown on the screen you can select the region of your vehicle click the correct brand and start the diagnosis process Figure 3 2 Sample of the main menu screen For s...

Page 20: ...System Selection you can also diagnosis the vehicle according to the system or your needs after selecting the models OBDII menu supports reading the common fault codes in the PCM The DTCs may not be the same when compared with using common diagnosis software DEMO is a demonstration program You can perform basic diagnosis functions without connecting to the car DEMO is only for demonstration purpos...

Page 21: ...tional Control Freeze Frame Figure 3 4 Five diagnosis functions Read ECU Information This function is to read ECU version information which is the equivalent of System Identification or System Information in some electronic control systems which means to read ECU related software and hardware versions models and production date of the diesel engine part number etc ...

Page 22: ... emission related DTCs from the ECM of the vehicle OBDII Codes have a priority according to their emission severity with higher priority codes overwriting lower priority codes The priority of the code determines the illumination of the MIL and the codes erase procedure Manufacturers rank codes differently so expect to see differences between makes Pending Code These are codes whose setting conditi...

Page 23: ... necessarily indicate a faulty component or system If test results indicate another failure after additional driving then a DTC is set to indicate a faulty component or system and the MIL is illuminated Figure 3 6 Sample of read trouble code screen Figure 3 7 Sample of DTCs Report In the process of diagnosis if the device shows System is OK or No Trouble Code it means there is no related trouble c...

Page 24: ...and the other is non permanent trouble code The former requires manual troubleshooting of the car before it can be cleared with a diagnostic tool Non permanent trouble codes can be cleared directly with the diagnostic tool Figure 3 8 Sample of clear trouble code screen The trouble codes cannot be cleared without eliminating all the troubles the diagnostic tool can always read those codes as those ...

Page 25: ...oil temperature engine speed ambient pressure coolant temperature etc can be read The Scope of maintenance can be narrowed down as we can determine the faulty component based on these parameters And the data can be displayed in various modes Figure 3 9 Sample of live data screen table Figure 3 10 Sample of live data screen graph ...

Page 26: ...rded varies across brands and models Figure 3 11 Sample of freeze frame screen Actuation Test Actuation test also known as bidirectional control is a generic term used to describe sending and receiving information between one device and another The scan tool can request information or command a module to perform specific tests or functions Some manufacturers refer to the bidirectional controls as ...

Page 27: ... 20 tests etc Users could check the individual part to see which part is working properly by actuation test Figure 3 12 Sample of actuation test screen ...

Page 28: ...malfunction of any sub systems is detected relevant MIL is illuminated and notice the vehicle owner or repair technician the status of the vehicle OBDII implements the standardized digital communications port and diagnostic trouble codes DTCs which allows scan tools to communicate with the PCM of the vehicle And the Anyscan is able to access the OBDII diagnostic functions as follows Read Clear Tro...

Page 29: ... 22 Component Test On Board Monitor Test O2 Sensor Monitoring Test I M Readiness ...

Page 30: ... Code These are codes whose setting conditions were met during the last drive cycle but need to be met two or more consecutive drive cycles before the DTC actually sets The intended use of this service is to assist the service technician after a vehicle repair and after clearing diagnostic information by reporting test results after a driving cycle c If a test failed during the driving cycle the D...

Page 31: ...gnostic data such as DTCs freeze frame data and manufacturer specific enhanced data from the vehicle s PCM A confirmation screen displays when the clear codes option is selected to prevent accidental loss of data Select Yes on the confirmation screen to continue or No to exit Figure 4 3 Sample of clear trouble code screen ...

Page 32: ...splayed data includes analog inputs and outputs digital inputs and outputs and system status information broadcast on the vehicle data stream Live data can be displayed in various modes Figure 4 4 Sample of live data screen table Figure 4 5 Sample of live data screen graph ...

Page 33: ... have a greater impact on vehicle emission have a higher priority In these cases the top prioritized DTC is the one for which the freeze frame records are retained Freeze frame data includes a snapshot of critical parameter values at the time the DTC is set Figure 4 6 Sample of freeze frame screen ...

Page 34: ...information of the test vehicle Figure 4 7 Sample of read ECU information screen Component Test This service enables bi directional control of the ECM so that the diagnostic tool is able to transmit control commands to operate the vehicle systems This function is useful in determining whether the ECM responds to command well Figure 4 8 Sample of component test screen ...

Page 35: ...sing a vehicle s control module memory Figure 4 9 Sample of on board monitor screen O2 Sensor Monitoring Test The oxygen sensor monitor allows the PCM to verify that the O2 sensors are properly calibrated and functioning without noticeable deterioration under normal engine operating conditions Figure 4 10 Sample of O2 Sensor monitoring test screen ...

Page 36: ...le inspected for compliance with a state emissions program Selecting I M Readiness opens a submenu with two choices Since DTCs Cleared displays the status of monitors since the last time the DTCs are erased This Driving Cycle displays the status of monitors since the beginning of the current drive cycle Figure 4 11 Sample of I M readiness screen ...

Page 37: ... Learning 13 Suspension 14 Windows Initialization 15 Seat Match 16 Headlight 17 Instrument Cluster 18 Transport Mode 19 Tire Upgrade 20 Power Balance 21 Electronic Pump Activation Figure 5 1 Table of special functions Special functions allow you to quickly access your vehicle system for various scheduled services maintenance and reset performance eliminating the need to reset after resolving commo...

Page 38: ...sed on the vehicle s driving conditions and climate The oil life reminder must be reset each time the oil is changed so that the system can calculate when the next oil change is required This function can be performed in the following cases If the service lamp is on you must provide service for the car After service you need to reset the driving mileage or driving time so that the service lamp tur...

Page 39: ...low 1 Enter the Oil Reset menu and choose relevant models according to the vehicle being tested 2 Follow the instructions displayed and press OK after completing the instructions shown Figure 5 2 Sample of oil reset function screen 1 3 Enter Maintenance mileage reset menu ...

Page 40: ... 33 4 Input reasonable value of mileage and press OK Figure 5 3 Sample of oil reset function screen 2 5 Message of Reset success displayed when Oil Reset function has successfully performed ...

Page 41: ... opening and closing brake pads and setting brakes after replacing brake discs or brake pads etc 1 If the brake pad wears the brake pad sense line the brake pad sense line will send a signal to the onboard tablet asking for replacing the brake pad After replacing the brake pad you must reset the brake pad Otherwise the car alarms 2 Reset must be performed in the following cases The brake pad and b...

Page 42: ... 35 2 Follow the instructions displayed and press YES after completing the instructions shown Figure 5 4 Sample of EPB function screen 1 ...

Page 43: ...d press OK after completing the instructions shown Figure 5 5 Sample of EPB function screen 2 4 Wait until the message of Successful operation popes up And press OK to exit the menu 5 Enter the Exit maintenance mode menu and wait until the message of Successful operation popes up ...

Page 44: ...ring angle you need to first find the relative zero point position for the car to drive in a straight line Taking this position as a reference the ECU can calculate the accurate angle for left and right steering After replacing the steering angle position sensor replacing steering mechanical parts such as steering gearbox steering column end tie rod steering knuckle performing four wheel alignment...

Page 45: ... 38 Figure 5 6 Sample of SAS function screen 1 3 Wait until the following instruction displayed and press Yes after completing the instructions shown Figure 5 7 Sample of SAS function screen 2 ...

Page 46: ... and press OK after completing the instructions shown Figure 5 8 Sample of SAS function screen 3 5 Wait until the following instruction displayed and press OK after completing the instructions shown Figure 5 9 Sample of SAS function screen 4 ...

Page 47: ... 40 6 Message of Function execution is completed displayed when SAS function has successfully performed ...

Page 48: ...iagnostic trouble code will eventually be registered in addition to the DPF light and Check Engine indicators displaying A service regeneration can be requested in the workshop using the diagnostic tool DPF regeneration is used to clear PM Particulate Matter from the DPF filter through continuous combustion oxidation mode such as high temperature heating combustion fuel additive or catalyst reduce...

Page 49: ...sted 2 Enter the DPF regeneration menu 3 Read carefully and complete the requisites listed before performing the DPF regeneration function And press OK after completing the instructions shown Figure 5 10 Sample of DPF function screen 1 4 Read the fuel tank level and make sure that it fulfills the requirement displayed 5 Read the carbon deposit load ...

Page 50: ...ow And press OK after completing the instructions shown Figure 5 11 Sample of DPF function screen 2 7 Read the note carefully and follow the instructions shown on the screen And press OK after completing the instructions shown Figure 5 12 Sample of DPF function screen 3 ...

Page 51: ...displayed and press OK after completing the instructions shown Please pay attention to the Note Figure 5 13 Sample of DPF function screen 4 9 Press the OK button to start the regeneration Figure 5 14 Sample of DPF function screen 5 ...

Page 52: ...t for the value of carbon deposit to decrease until a message of Emergency regeneration has been successfully completed popes up this process may take up to 40 minutes Figure 5 15 Sample of DPF function screen 5 ...

Page 53: ... 46 11 Wait for 2 minutes to let the particulate filter cool down Figure 5 16 Sample of DPF function screen 6 12 Press drop out to exit the DPF function ...

Page 54: ...original low battery information and prevent the related control module from detecting false information If the related control module detects false information it will invalidate some electric auxiliary functions such as automatic start stop function sunroof without one key trigger function power window without automatic function Battery matching is performed to re match the control module and mo...

Page 55: ...ttery capacity within the given range and press OK after the input Figure 5 17 Sample of BMS function screen 1 5 Enter the battery manufacturer and press OK after the input Figure 5 18 Sample of BMS function screen 2 ...

Page 56: ... 49 6 Enter the 10 digit battery serial number and press OK after the input Figure 5 19 Sample of BMS function screen 3 ...

Page 57: ...ine to adjust the amount of air intake The operation guidelines of the Throttle function are shown as below 1 Enter the Throttle menu and choose relevant models according to the vehicle being tested 2 Enter the Auto Recognition menu and turn on the ignition switch 3 Read carefully and complete the requisites listed before performing the throttle regeneration function And press OK after completing ...

Page 58: ... 51 4 Wait until all the parameters are read and displayed Figure 5 21 Sample of throttle function screen 2 5 Press F2 button and wait until a message of Match successfully popes up ...

Page 59: ...t the cylinder can better identify injectors to accurately control fuel injection In general cases there is no need to do the coding matching function after cleaning The identification of the fuel injector includes its working accuracy value and type value When replacing it you need to find the corresponding model for replacement At present mainstream cars support injector coding function The oper...

Page 60: ...te displayed carefully and press OK after the reading Figure 5 22 Sample of injector coding function screen 1 4 Read and confirm the value stored in the cylinders Figure 5 23 Sample of injector coding function screen 2 ...

Page 61: ...njector s and enter the new 5 digit value and then press OK Figure 5 24 Sample of injector coding function screen 3 6 Wait until the message of Write successfully popes up 7 Turn off the ignition switch 8 Wait until the message asked you to turn on the ignition switch ...

Page 62: ... 55 9 Re enter the Fuel injection nozzle injection volume adjustment menu to check whether the new value s are shown Figure 5 25 Sample of injector coding function screen 4 ...

Page 63: ...emory function cannot be reset Please road test after reset The operation guidelines of the Gearbox Matching function are shown as below 1 Enter the Gearbox matching menu and choose relevant models according to the vehicle being tested 2 Enter the Reset adaptive value menu 3 Turn on the ignition without starting the engine 4 Read the note and press OK to continue the Gearbox Matching function Figu...

Page 64: ...e to perform gear learning for the car After gear learning is successful the MIL turns off This function can complete the self learning of the gearbox and improve the quality of shifting After the engine ECU crankshaft position sensor or crankshaft flywheel is replaced or the DTC gear not learned is present gear learning must be performed The operation guidelines of the Gear learning function are ...

Page 65: ...ming the gear learning function And press OK after completing the instructions shown Figure 5 27 Sample of gear learning function screen 1 5 Read the instructions displayed and press Yes to start the learning process Figure 5 28 Sample of gear learning function screen 2 ...

Page 66: ...accelerator pedal all the way down and hold it until a message of The learning is successful please release the accelerator pedal popes up 7 Release the accelerator pedal and press OK to exit the gear learning function ...

Page 67: ... tested It includes 2 parts Diagnosis Report Data Playback Figure 6 1 Sample of reports screen 6 1 DIAGNOSIS REPORT Diagnosis reports will be automatically generated when the diagnosis is performed such as auto diagnosis read ECU information read trouble codes live data And all the reports generated can be found under the Diagnosis Report you can view and delete the reports according to your needs...

Page 68: ...e of diagnosis report PDF The detailed information of Workshop Information can be filled in in the Setting 6 2 DATA PLAYBACK This function allows you to replay the Live Data recorded during the diagnosis process The data will only be recorded when you have pressed the Data Recording button and valid data were shown when performing the Live Data function Figure 6 4 Data playback list ...

Page 69: ... 62 You can play pause the video and swipe to view all the data recorded Figure 6 5 Sample of data playback The Data Playback videos cannot be extracted and you can only play them within the App ...

Page 70: ...u screen Click the Setting button to adjust the default settings and view the information of the Anyscan Wireless Scan Tool There are several options available in the system setting Language Units Bluetooth Workshop Information VCI Information About ...

Page 71: ...guration you need to switch After the configuration is successfully changed you can switch the target language Figure 7 2 Language of setting How to change the language of your software Step1 Contact your dealer and leave a message about the language you need and the S N of your device The technician will modify the language configuration for you in the backend system Step2 Settings Language Choos...

Page 72: ... the system on your preference Anyscan provides you with Metric Imperial and U S units You can directly click on the preferred units after it switches successfully a blue tick symbol will be shown behind that unit s name Figure 7 3 Units of setting ...

Page 73: ...g 7 4 WORKSHOP INFORMATION Click on Workshop Information you can input your workshop information here As shown in the figure below you can fill in the valid information in the corresponding input boxes and click the Submit button And then it will show your workshop information in the diagnosis report including your company name address website telephone mailbox and contact person ...

Page 74: ...d firmware version and the VCI firmware type If the current firmware version is not the latest firmware version you can choose to update your firmware version by clicking the Update VCI Firmware button Figure 7 6 VCI information of setting You can only update the VCI firmware when you have finished the activation process connected to the Bluetooth and also the vehicle power supply ...

Page 75: ... 68 7 6 ABOUT You can check the serial number and APP version here Figure 7 7 About of setting ...

Page 76: ...the same time but only one device can be connected via Bluetooth at one time If your device lights up in blue but you fail to connect your device please check whether your Anyscan is automatically paired with other mobile devices Q2 FAILED TO GENERATE DIAGNOSIS REPORT 1 Currently only the diagnosis function supports the generation of diagnosis reports No diagnosis reports will be generated after p...

Page 77: ...not supported Q4 HOW TO UPGRADE FIRMWARE Click the Update VCI firmware button found in the VCI Information menu of Setting to manually update the firmware version of the device Please be reminded you can only update the VCI firmware when you have finished the activation process connected to the Bluetooth and also the vehicle power supply Q5 HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES The Anysc...

Page 78: ...D TO DIAGNOSE VEHICLE 1 Contact your dealer to confirm whether the vehicle model is supported by the scan tool you owned 2 Check whether the vehicle is properly connected The requirements may vary from brand or model please follow the instructions displayed 3 Confirm whether you have entered the correct diagnosis menu 4 Try whether the AUTO SCAN function can assist you to enter the correct diagnos...

Page 79: ...e switch to a more stable network and try to activate again For Registration Failed Generally it is caused by the connection timeout or the sending timeout please check whether you have blocked the outgoing network traffic to non US regions like China We recommend that you unblock and try to register again ...

Page 80: ...ctly related to the defect s The Company shall not be liable for any incidental or consequential damages arising from the use misuse or mounting of the device This warranty does not apply to 1 Products subjected to abnormal use or conditions accident mishandling neglect unauthorized alteration misuse improper installation repair or improper storage 2 Products whose mechanical serial number or elec...

Page 81: ... 74 framing and non operating parts 6 Products damaged from external causes such as fire dirt sand battery leakage blown fuse theft or improper usage of any electrical source ...

Page 82: ...rs Your trust is of great importance to us We deeply understand the importance of user information security and will take security measures in accordance with laws and regulations to protect your user information to keep it secure and under control Therefore Shenzhen Xtooltech Intelligent Technology Co Ltd we formulates this Legal Statement and Privacy Right Policy this Statement and Policy and re...

Page 83: ...l biometric information address and telephone number of a natural person The Personal Information referred to herein is your personal information that we collect transmit store use and share for the purpose of providing services to you Business Data means the data you upload download store or process using your services that is different from Personal Information Legal Statement 1 Ownership of Rig...

Page 84: ...ted rights in of and to all documents and other information including but not limited to texts graphs pictures photos audios videos icons colors layout and electronic documents published by us on our website are vested in us Without our permission no one may use the said information including but not limited to monitoring reproducing rebroadcasting displaying mirroring upload and downloading any c...

Page 85: ...ieves that the contents of our client pages may infringe upon its his her legitimate interests such organization or individual may issue a written notice of claims to us and we will deal with the same bylaw as soon as possible after receipt of applicable notice from the intellectual property right owner Privacy Right Policy We respect and protect user information and will treat the same with the g...

Page 86: ...rovide This Policy will help you understand the following 1 Scope of Application 2 Collection and Use of User Information 3 Sharing Transfer and Disclosure of User Information 4 User Information Management 5 Use of Cookie and Similar Technologies 6 Personal Information Security 7 Protection of Minors 8 Update of This Privacy Right Policy 9 How to Contact Us ...

Page 87: ...ment and Privacy Right Policy is the general privacy right policy for Shenzhen Xtooltech Intelligent Technology Co Ltd and all the user rights and information security measures therein apply to our users In case there is any discrepancy or conflict between the Legal Statement and Privacy Right Policy and this Privacy Right Policy this Privacy Right Policy shall prevail 2 Collection and Use of User...

Page 88: ... with the authority you grant in the installation and use of the application such as the information of the smart device the network distribution is completed by us including device model operating system version device setting unique device identifier and other Software and hardware characteristic information 2 2 3 Log information When you use the services provided by our website or client we wil...

Page 89: ...LAN access points and base stations You can turn off the positioning permission through system settings You may not be able to use the related services or functions or you may not be able to achieve the intended effects of the related services 2 2 6 Please note that the device information or operating information alone is not sufficient to identify a certain natural person If we combine such non P...

Page 90: ...violates any agreement policy or rule with or of us or any of our Affiliates so as to protect the legitimate rights and interests of you any of our other users us or any of our Affiliates 2 3 4 We may combine your information obtained from a certain service with information from any other service so as to provide you with services personalized content and advice 2 3 5 For any other purpose as perm...

Page 91: ...r experience We will only share your user information for the lawful proper necessary specific and express purpose to the extent required for providing the services Our partners have no right to use the shared user information for any other purpose Currently the type of our authorized partners includes suppliers service providers and others We send the information to the suppliers service provider...

Page 92: ...olvency liquidation or other circumstances involving merger acquisition or insolvency liquidation of us with any other legal entity if the transfer of user information is involved we will require the new company organization or individual in possession of your user information to continue to be bound by this Policy or we will require such company organization and individual to obtain your authoriz...

Page 93: ...owing circumstances 3 4 1 National security and national defense security are involved 3 4 2 Public security public health or major public interests are involved 3 4 3 Criminal investigation prosecution judgment and enforcement are involved 3 4 4 For the purpose of protecting your or other individual s life property and other major lawful rights and interests where it is hard to obtain your prior ...

Page 94: ...eletion of user information to us under any of the following circumstances 4 2 1 Our user information processing violates any law or regulation 4 2 2 We collect or use your user information without your express consent 4 2 3 Our Personal Information processing materially breaches the agreement with you For the purpose of security you may be required to provide a written request or to otherwise ide...

Page 95: ...nce or clear all cookies stored on your mobile device However if you do so you need to change the user setting each time you visit our website 5 4 In addition to cookies we will use beacon pixel tag and other similar technologies on our website 6 User Information Security 6 1 We attach great importance to the security of your information We endeavor to take all kinds of physical electronic and adm...

Page 96: ...riod we will delete or anonymize your Personal Information 6 3 Upon the occurrence of any user information security incident such as disclosure or loss we will in accordance with the requirements of laws and regulations notify you of the following matters basic information and possible influence of such security incident handling measures we have taken or will take suggestions on how you may preve...

Page 97: ...en we collect the same or beyond the scope that is directly or reasonably relevant we will inform of you the same again and obtain your express consent 7 Protection of Minors We attach importance to the protection of the Personal Information of minors If you are a minor we suggest that you ask your guardian to read this Privacy Right Policy carefully and you may use our services and or provide us ...

Page 98: ...e purpose of processing user information the type of user information we process and the way in which we use user information 8 4 2 Material change of control and organizational structure such as the change of owner due to business adjustment or bankruptcy buyout 8 4 3 Change of the main subject to whom the sharing transfer or disclosure of user information is made 8 4 4 Material change of your ri...

Page 99: ... user information security impact assessment report 9 How to Contact Us If you have any questions or comments on the contents of this Statement and Policy or the practice of this Privacy Right Policy you may contact us via the online channel ...

Page 100: ... Liuxian Avenue Nanshan District Shenzhen China Factory address 2 F Building 12 Tangtou Third Industrial Zone Shiyan Street Baoan District Shenzhen China Service Hotline 0086 755 21670995 86267858 Email marketing xtooltech com supporting xtooltech com Fax 0755 83461644 Website www Xtooltech com ...