76
4. Confirm whether the
AUTO-SCAN
function can assist you to enter
the correct diagnosis menu, or whether the
OBDII
function works.
5. Check whether the software is the latest version, if not, please
update to the latest version first.
Q9: FAILED TO ACTIVATE OR REGISTER
For ‘Activation Failed’
Generally caused by network instability, please switch to a more stable
network and try to activate again.
For ‘Registration Failed’
Generally, it is caused by the connection timeout or the sending
timeout, please check whether you have blocked the outgoing network
traffic to non-US regions like China. We recommend that you unblock
and try to register again.
Q10: FAILED TO TURN ON WHEN CHARGING
In the charging state, you need to first press the power button to light
up the screen (showing the charging status). Then press and hold the
power button for 4-5 seconds until the boot animation is shown on
screen.
Q11: FAILED TO OPEN THE DIAGNOSIS APP
“With PROMPT ‘Sync your device. the device has been offline for more
than 30 days. you should connect INTERNET SYNC DEVICES TO
THE NETWORK STATUS!’”
The tablet has to connect to the network every 30 days, otherwise, the
diagnosis app will be locked and disabled until the device is connected
to the network. If you have ruled out the network problem and ensured
that the device can be connected to the Internet normally, and your
device still cannot use the diagnostic function, please contact our
technical team (supporting@xtooltech.com)
Q12: FAILED TO ENTER VEHICLE MENU
If you encounter the following two prompts, please delete the package
and download it again to diagnose
