57
Since restoring the factory settings will erase the user information on your device, you need to enter the email again to
activate your device.
9. FAQ
Q1: FAILED TO GENERATE DIAGNOSTIC REPORT
1. Currently only the following diagnostic functions trigger a diagnostic report: read ECU information, read code and clear
code, live data, and freeze frame. Other functions such as immobilization and maintenance services will not generate
a diagnostic report.
2. After entering the Diagnostic menu, you need to perform one specific function before the system can generate a
Diagnostic report.
3. After the Diagnostic test is completed, you need to go back to the previous menu step by step to generate the
Diagnostic report successfully. If the APP is killed directly, the report cannot be triggered.
4. If the report still cannot be generated after troubleshooting according to the above prompts, please try to exit the APP,
enter the system settings, and then choose to clear the APP cache, following the below path:
Android System
Setting>>Apps>>Diagnosis>>Clear Cache
Q2: HOW TO PRINT A DIAGNOSTIC REPORT
The XTOOL device is compatible with third-party print drivers. You can download the printer driver you need in the
browser that comes with the tablet to install it, and then set your printer in the OS settings. After the configuration is
completed, you can print
Reports
.
Q3: FAILED TO EXTRACT FILES
Since the XTOOL tablet is equipped with an Android system, you have to confirm the system type of receiver.
For Android
: supports transferring files via Bluetooth, USB cable, etc.;
For IOS
: only supports transferring files through a wired connection (Bluetooth connection is not available).
Q4: MAILBOX SUPPORTED
The Diagnostic tablet supports various mailboxes, including Hotmail, outlook, yahoo and Gmail, etc. When you set up an
email client, please make sure that the email client configuration address you entered is correct.
Due to the adjustment of Google's security policy, from May 31, 2022, the Android system of this device will no longer
support users logging into their Gmail accounts in the mail client.
To use the Gmail mailbox service, please log in to the web version of Gmail in the browser or use the app password for
email after turning on Google's two-step verification.
Summary of Contents for IP819TP
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