14
NITRO SCAN TOOL
How to Obtain Service and Support
You may obtain service by accessing our website, www.nitroscantool.com/support or by calling us at (855) 562-5522 ext.
4005. Regular business hours are Monday through Friday 8am to 5pm Pacific Standard Time.
To receive service or support, you agree to comply with each of the terms listed below:
(i) You will provide a copy of this warranty and a copy of your purchase, exchange and service receipts, if requested
(ii) You will provide, to the best of your ability, information about the symptoms and causes of your issues with the
Nitro Scan Tool™
(iii) You will respond to requests for information, including but not limited to: your product serial number, version of
the software installed, any peripheral devices connected or installed on the Nitro Scan Tool™ , any error messages
displayed, the actions which were taken before the Nitro Scan Tool™ experienced the issue and the steps taken
to attempt resolution of the issue
(iv) You will follow instructions we give you, including but not limited to refraining from sending us products and
accessories that are not subject to repair or replacement service (as listed above) and packing the Nitro Scan Tool™
in accordance with the shipping instructions we will provide to you upon service agreement
(v)
Keep your original packaging!
In the event your machine must be shipped to our repair facility, there is
no safer method to ensure that the machine will arrive intact and undamaged, than if it ships in its original box.
Damages incurred during shipping, due to improper packaging, will be the customer’s sole responsibility
(vi) You will be required to sign a service order disclaimer or other service order terms to obtain repairs or a replacement
device. This service order disclaimer or other service order terms do not form a part of this warranty, and are a
separate legal document
(vii)
After
securing permission to send in your machine, please insert your completed Repair Authorization Form inside
the box and ship to:
XtoolUSA Warranty and Repair Center - 2895 W. Capovilla Ave. Suite 100B, Las Vegas, NV 89119
THE LIMITED MANUFACTURER’S WARRANTY IS EXPRESSLY GIVEN AND ACCEPTED IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. TO THE EXTENT THAT THEY CANNOT BE DISCLAIMED, THE IMPLIED WARRANTIES ARE LIMITED
IN DURATION TO THE LIFE OF THE EXPRESS WARRANTY. XTOOLUSA
®
SHALL HAVE NO LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES THAT ARISE FROM THE SALE OF XTOOLUSA
®
PRODUCTS OR ARE A RESULT OF A BREACH
OF THE LIMITED MANUFACTURER’S WARRANTY REPRODUCED ABOVE. THE REMEDIES SET FORTH IN THE LIMITED
MANUFACTURER’S WARRANTY ARE THE PURCHASER’S SOLE AND EXCLUSIVE REMEDIES, AND THE ENTIRE LIABILITY
OF XTOOLUSA
®
FOR ANY BREACH OF THE LIMITED MANUFACTURER’S WARRANTY. SOME STATES/JURISDICTIONS DO
NOT ALLOW FOR THE DISCLAIMERS, LIMITATIONS, AND EXCLUSIONS DESCRIBED ABOVE, AND AS A RESULT, THEY
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL
RIGHTS WHICH MAY VARY FROM STATE TO STATE OR FROM ONE JURISDICTION TO ANOTHER. NO DISTRIBUTOR,
DEALER, SALES REPRESENTATIVE NOR ANY OTHER PERSON HAS BEEN AUTHORIZED TO MAKE ANY AFFIRMATION,
REPRESENTATION OR WARRANTY REGARDING THE PRODUCT, OTHER THAN THOSE CONTAINED IN THIS LIMITED
MANUFACTURER’S WARRANTY, AND IF MADE, SHALL NOT BE ENFORCEABLE AGAINST XTOOLUSA
®
. XTOOLUSA
®
RESERVES THE RIGHT TO MODIFY THESE TERMS AND CONDITIONS AT ANY TIME, IT BEING UNDERSTOOD THAT
SUCH MODIFICATION WILL NOT ALTER THE LIMITED MANUFACTURER’S WARRANTY CONDITIONS APPLICABLE TO THE
PRODUCTS SOLD WHILE THESE TERMS AND CONDITIONS ARE IN EFFECT.
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Summary of Contents for Nitro LT
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