Operation Manual
70
www.xmfg.com
Xtreme Manufacturing Product Warranty Policy
REPLACEMENT PARTS WARRANTY
1.
Any part replaced under this limited warranty is not subject to further warranty cover beyond the normal
warranty period of the machine upon which the part was installed.
2.
Any replacement parts sold (not delivered under a warranty claim) will be subject to a warranty period of
(6) six months from the date of invoice.
3.
Parts held by an authorized Distributor/SSC are covered under warranty for a period of (12) twelve months
from the date of invoice, provided that those parts have been subject to appropriate storage to prevent
damage and deterioration (conditional on Xtreme Manufacturing review).
CLAIM PROCEDURE
The Xtreme Manufacturing Warranty department must be notified within forty‐eight hours (48) of any
possible warranty situation during the applicable warranty period. Personnel performing major warranty
repair or parts replacement must obtain specific approval by the Xtreme Manufacturing Warranty department
prior to performing the warranty repair or replacement.
When a Distributor/SSC / Customer perceive a warranty issue to exist the following steps must be adhered to:
Customer/SSC / Distributor to place a purchase order for genuine Xtreme Manufacturing replacement
parts.
Xtreme Manufacturing to dispatch parts via the requested method (in line with the required response
time).
Confirmation that a qualified technician is available to replace the part and that this person has been
accepted by Xtreme Manufacturing to carry out such work under the warranty of the machine. Failure
to do this may nullify the warranty.
Customer /SSC / Distributor to allocate a warranty claim number to the repair.
All correspondence in respect of the claim to be on an official Xtreme Manufacturing warranty claim
form as supplied by Xtreme Manufacturing’s warranty department.
All warranty claims must be submitted within 30 days of the date of the machine repair.
FREIGHT DAMAGE
If a machine is received in a damaged condition, then the damage must be noted on the bill of lading
and /or delivery documents and photographs must be taken at the point of delivery, prior to signing
acceptance of the consignment.
The freight company and Xtreme Manufacturing must be contacted by the Distributor and a damage
claim registered by either party immediately.
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