14
Instructions and conditions for warranty reimbursement
Service Pre-Approved by STONEKOR
1.
Call STONEKOR warranty department to file a claim. For warranty requests on equipment you will need to provide the Engine
Serial Numbe
r
, Machine Serial Numbe
r
, Model Numbe
r
, and Proof of Purchase (i.e. invoice)
2. Y
ou will be directed to the appropriate service o
r
ganization based on where your business is located.
3.
The service o
r
ganization will arrange an onsite visit or specify the location to bring your equipment for repai
r.
4. Y
ou may be required to pay travel cha
r
ges and service fees in advance of an onsite visit.
The amount of these cha
r
ges may
vary depending upon the service o
r
ganization and your geographic location.
5.
The service technician will perform the necessary diagnostic and repair work and contact STONEKOR to determine if the
defective component(s), travel cha
r
ges, and service fees will be covered under the STONEKOR
W
arranty Polic
y.
6.
The service technician will contact STONEKOR to acquire the necessary replacement parts and an RG
A
number for the
return of the defective components.
A
copy of this RG
A
form will be faxed to you. (The RG
A
form will specify the carrier to
use for parts to be returned).
7.
STONEKOR will ship the replacement parts to you or the service rep. and invoice you at full value along with related
freight cha
r
ges.
8.
Upon receipt of the returned goods you will be credited for the replacement parts invoice if the items are still under warrant
y.
Please include a copy of the RG
A
form with the returned items.
9.
Advance payment of travel and service fees determined to be covered under the STONEKOR
W
arranty policy will be
reimbursed by the service o
r
ganization involved. If warranty does not appl
y
, cha
r
ges will not be reimbursed.
Service Not Pre-Approved by STONEKOR
1.
Call STONEKOR warranty department to file a claim. For warranty requests on equipment you will need to provide the Engine
Serial Numbe
r
, Machine Serial Numbe
r
, Model Numbe
r
, and Proof of Purchase (i.e. invoice)
2. Y
ou will also need to provide documentation for all repair related cha
r
ges.
3. Y
our claim will be reviewed to determine if it is covered by our warranty polic
y
. If approved, a Return Goods
Authorization
(RGA) number will be issued for defective parts and an RG
A
form will be faxed to you. (The RG
A
form will specify the
carrier to use for parts to be returned)
4. W
e recommend that you place an order for the replacement parts that are needed.
These will be invoiced to you at full value
along with related freight cha
r
ges.
5.
If your warranty claim has been approved and an RG
A
number has been provided to you, you will be credited for the
replacement parts invoice upon receipt of the defective parts. If the defective parts are not covered under warranty no credit
will be issued.
6.
Approved travel and service cha
r
ges will also be credited to you upon receipt of the defective parts.
Warranty Conditions
1.
Approved warranty return items must be received by STONEKOR within
3
0 days of the RG
A
date in order to receive
credit.
2. A
copy of the RG
A
form should be included with the items returned.
3.
Replacement parts orders will be shipped via UPS or Fedex Ground.
Y
ou will be responsible for any upgraded or expedited
delivery cha
r
ges.
These additional cha
r
ges will not be covered under warrant
y.
4. W
arranty travel is limited to
6
0 miles and applies only to claims made within
3
0 days of the date of purchase. Our mileage
reimbursement rate is $0.35 per mile. (Rate is subject to change).
5.
Labor hours are subject to the Stonekor
W
arranty Flat Rate Chart. (Rates are subject to change).
6. W
arranty travel and service fees may be denied if not pre-approved and performed by an STONEKOR
Authorized Service
Or
ganization.
Warranty Contacts
Customer Service
800.633.0519
customerservice@stonekor .com
Summary of Contents for Genie Presto Pro
Page 16: ......
