XPRT-6kVA, XPRT-10kVA USER’S MANUAL
UNINTERRUPTIBLE POWER SUPPLY (UPS)
Xtreme Power Conversion® (XPC) Corporation (Rev 2/7/13)
Page 77
6.
The Load Protection Policy does not apply if the Product has been operated in a failure mode or not in compliance with
XPC operating instructions in the Product user's manual, or if the Connected Equipment has not been operated in
compliance with the instructions and manuals of its manufacturer/vendor.
7.
This policy is null and void if, XPC determines, in its sole discretion, that the Product has been tampered with or altered
in any way.
What is Not Covered Under the Load Protection Policy:
The following damage is not covered by this Policy:
1.
Restoration of lost data and reinstallation of software.
2.
Damage from a cause other than AC power-line transients, except for damage due to telephone line, Local Area
Network, or CATV transients, which is covered only if the Product offers such protection.
3.
DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE
PRODUCT (INCLUDING, BUT NOT LIMITED TO, LACK OF A PROPER SAFETY GROUND).
4.
Damage caused by the use of the Product for purposes other than those for which it was designed.
5.
Damage caused by accidents, or natural disasters, including but not limited to, fire, flood, and wind.
6.
Damage caused by abuse, misuse, alteration, modification, or negligence.
7.
Any labor costs or travel, room and board expenses associated with the repair and/or restoration of lost or damaged
hardware, software or data.
EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, XPC SHALL NOT BE LIABLE FOR ANY
DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE
PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL
THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF
SAVINGS OR REVENUE, LOSS OF USE OF THE PRODUCT OR THE CONNECTED EQUIPMENT OR
ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY
SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, DOWNTIME, THE CLAIMS OF THIRD
PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
Submitting a Load Protection Policy Claim:
1.
Any claim under the Load Protection Policy must be made
within 10 days
of the date of alleged damage to the
Connected Equipment.
2.
Call the XPC technical support department at 1-800- 582-4524 and obtain a Load Protection Policy Returned Material
Authorization (RMA) number. Have information on all applicable insurance or other resources of recovery/payment that is
available to the Purchaser and the name of the power utility supplier for the location of the Connected Equipment. XPC
will forward to the Purchaser a Load Protection Policy claims form, which must be completed and filed with XPC within 30
days.
a.
Mark the Load Protection Policy RMA number on the Product the Purchaser is returning.
b.
Pack the Product in its original packaging or similar packing materials if the original packaging has been
discarded. Enclose the completed Load Protection Policy claim form and a copy of the Purchaser’s original
sales receipt for the Product in the box.
c.
Mark the RMA number clearly on the outside of the box.
d.
Ship the Product (one-way shipping charges paid by the Purchaser) to:
XPC Corporation
230 Yuma Street
Denver, CO 80223
Attn: LPP RMA#
3.
XPC will evaluate the Product to determine its level of functionality, and will examine the Product for evidence of damage
from a Power Disturbance..
a.
If XPCs' evaluation provides no evidence of damage from a Power Disturbance, XPC will send to the Purchaser
(i) a report summarizing the tests performed and (ii) a rejection of claim notice.
b.
If the Product shows evidence of damage from a Power Disturbance, XPC will request that all Connected
Equipment for which a Load Protection Policy claim has been submitted, be sent for evaluation to either XPC or
an authorized service center. If it is determined that the Connected Equipment has been damaged by a Power
Disturbance, XPC will, in its sole discretion, issue payment to the Purchaser for either the cost of repair of the
Connected Equipment or the Fair Market Value of the damaged Connected Equipment, up to the dollar limits
stated above. XPC reserves the right to require the Purchaser to transfer title and deliver the Connected
Equipment to XPC if it chooses to reimburse the Purchaser for the fair market value of the Connected
Equipment. XPCs' maximum liability shall be reduced to reflect all such other payments or sources of
recovery, whether applied for or not.
4.
If XPC issues payment to the Purchaser to have the Connected Equipment repaired, the repair must be performed at a
service center that is authorized by the manufacturer of the Connected Equipment. XPC reserves the right to contact the
authorized service center directly to discuss repair costs and damage to the Connected Equipment to determine if it was
