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ET6500 User Manual
The gateway for Smart Linux TV
VII. Troubleshooting
Before you contact your local service center, please read the following tips carefully.
1. No Video on TV
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Check first if the product is powered on and in operation mode.
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Check if the video cable is properly connected between TV and ET6500.
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Check if the satellite cable is properly connected to ET6500.
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Check if the selected channel is currently on air.
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Check if the selected channel is encrypted and if you have a corresponding access smartcard.
2. Problem with audio quality
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Check if your audio cable is connected correctly.
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Check the volume level of your TV and the product.
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Check if the product or TV is on mute.
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Check the audio option if it is correctly selected for the program that you are currently watching.
3. Remote control problem
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Check if the batteries are correctly mounted.
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If your remote control has been used for long, change the batteries.
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Point the remote control directly toward the product.
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Make sure that nothing blocks the front panel display.
4. Channel search problem
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• Make sure if tuner configurations are all correctly made.
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• Check if the antenna cable(s) are properly connected.
5. Encrypted channel viewing problem
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Check if you have the appropriate Smartcard and/or CAM.
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Take the Smartcard and CAM out and re-insert them to re-initialize.
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Check if your system correctly detects the smartcard and CAM.
6. Recording problem
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Check if the HDD has a sufficient space for recording.
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Check if there is a conflict between recording timer.
NOTE: if the antenna is covered with snow or the RF signal is weakened by heavy rain, the quality of audio
and video may become temporarily poor. If you experience poor audio and video quality due to bad weather
conditions, please check if your satellite antenna is oriented in the original direction. And see if it is covered by
snow. Also, check if your LNB is not damaged.
