10
Service & support
"Do-It-Yourself"-
service
We apply "do-it-yourself" service on all XTZ
products.
If you by yourself are able to find out the defective
part, you are fully allowed to remove that part
(which would normally be a driver, a filter or the
amplifier) and then send it back to us for
replacement.
Important!
Always contact your dealer or call us before taking
the loudspeaker apart. That can also helpful for you
in order to find the faulty part.
You can of course always choose to return the
loudspeaker; therefore you should save the original
package.
To aid service, XTZ products are
constructed and produced using common
technology, so that basically most people
are able to unmount the loudspeaker
using common tools.
If something is
broken
If you cause additional defects by yourself when un-
mounting the defective part, the warranty still
applies if it is obvious that the part had a
manufacturing defect. In other cases however, the
warranty does not apply if you cause further defects
on the loudspeaker.
Where to send the
product for a
warranty repair
For service we refer to your retailer.
For questions regarding service, welcome to contact
us by email
support@xtz.se
You will find us at this web page:
www.xtz.se
ALWAYS pack the product / part very
carefully. Unfortunately damages during
transportation are very common. If the
package
is
weak,
the
transporting
company does not compensate damages.
Always enclose a copy of the receipt and a
description of the defect.
Support
Please contact our free of charge support if you need
installation advice, or if any problem occurs during
the installation.
Contact us by e-mail
support@xtz.se
and include
your phone number and we will call back to you.
Safety
Read the manual and all safety instructions before
using the product.
Do not expose the product for high temperatures
Avoid putting the product in a closed rack or drawer
Be careful with moisture, fluids and dust.
Do not open the product when the power chord is
connected
Do not use the ON/OFF button many times in a row
House the product, so that small objects can not fall
in to it
At longer absence, make sure to unplug the power
chord.
Connection:
Perform all connections, before the power is switch
on. Never connect cables to amplifiers and DACs
while the power is on.
