Service & support
”Do It Yourself” -
service
We apply "do-it-yourself" service on all XTZ
products.
If you by yourself are able to find out what part of
the loudspeaker is defective, you are fully allowed to
unmount that part (which would normally be a
driver, a filter or the amplifier) and send it back to
us for exchange.
IMPORTANT!
Always contact your dealer or us before taking the
loudspeaker apart. It can also help you finding the
fault.
You can of course always choose to return the
whole loudspeaker; therefore you should save the
original package.
To aid service, XTZ products are
constructed and produced using
common technology, so that
basically most people are able to
"unscrew" the loudspeaker using
common tools.
If something is broken
If you cause additional defects by yourself when
unmount the defective part, the warranty still
applies if it is obvious that the part had a
manufacturing defect. In other cases however, the
warranty does not apply if you cause other defects
on the loudspeaker.
Where to send the
product for a
warranty repair
For service we refer to your retailer.
For questions regarding service, contact us by
email:
support@xtz.se
Website:
www.xtz.se
ALWAYS pack the product / part
very carefully. Unfortunately
damages during transportation are
very common. If the package is
weak, the transporting company
does not compensate damages.
Always enclose a copy of the receipt
and a description of the defect.
Support
Please contact our free of charge support if you need
installation advice, or if any problem occurs during
the installation.
Contact us by e-mail
support@xtz.se
and include
your phone number if you wish verbal help, and we
will call you back.
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