Service & support
"Do-It-Yourself"-
service
We apply "do-it-yourself" service on all XTZ
products.
If you by yourself are able to find out what part of
the loudspeaker is defective, you are fully allowed
to dismount that part (which would normally be a
driver, a filter or the amplifier) and send it back to
us for replacement.
However, if you are not certain about how to do it,
please contact us before taking the loudspeaker
apart. We can also help you find the fault.
You can of course always choose to return the
loudspeaker; therefore you should save the original
package.
To aid service, XTZ products are
constructed and produced using common
technology, so that most people are able to
"unscrew" the loudspeaker using common
tools.
If something is
broken
If you cause additional damage by yourself when
dismounting the defective part, the warranty still
applies if it is obvious that the part had a
manufacturing defect. In other cases however, the
warranty does not apply if you cause other damages
to the loudspeaker.
Where to send
the product for a
warranty repair
For service we refer to our retailers.
For questions regarding service, please contact us
by email support@xtz.se
Web page:
www.xtz.se
ALWAYS pack the product / part very
carefully.
Unfortunately damages during
transportation are very common. If the
package is insufficient, the transporting
company does not compensate damages.
Always enclose a copy of the receipt and a
description of the defect.
Support
Please contact our free of charge support if you
need installation advice, or if any problem occurs
during the installation.
Contact us by e-mail support@xtz.se and include
your phone number if you wish verbal help, and we
will call you back.
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