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Chapter 6 Appendix
6.1Troubleshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check if the power supply system is properly connected and data cord and power
cables are securely connected, or you may check if your HDD is supported by
contacting your place of purchase.
2. Q: I have changed the password but forget the new password, how can I access the
system?
A: If you forget system password, please consult with your place of purchase. We
strongly suggest user to set password easy to be remembered and relatively safe.
3. Q: We see abnormal video signal or even no video signal by connecting the X2RxN
and camera together. Power supply for both devices is OK. What is wrong?
A: Check network cable at X2RxN side to see if the cable is firmly connected and if it
is worn out and needs to be replaced, check IP address and Stream/Resolution
settings.
4. Q: How to prevent X2RxN from being influenced by heat?
A: The X2RxN needs to dissipate heat while it is running. Please place the X2RxN in
a place with good air circulation and away from heat sources to ensure stability and
life of the X2RxN.
5.
Q: The remote controller doesn’t work but the monitor screen is OK and panel keys
are functional. Why?
A: Operate again by aiming the remote controller at the IR receiver on front panel. If it
still doesn’t work, please check if the batteries in the remote controller need replacing.
If not, check with your place of purchase for advice.
6. Q: I want to take out HDD from my PC and install it in X2RxN. Can it work?
A: please check with your place of purchase if your HDD is supported in the X2RxN,
also remember if you add a HDD to the X2RxN this will format your HDD and you will
lose all information stored on it.
7. Q: Can I playback while recording?
A: Yes. The system supports the function of playing while recording.
8. Q: Can I clear some records on HDD of X2RxN?
A: In consideration of the file security, you may not clear part of records. If you want
to remove all the records, you can format HDD.
9
. Q: Why can’t I find any records during playback?
A: please check your overwrite statues, you may have over written the date and time
you are trying to search for. Also check status of HDD.
10
. Q: Why doesn’t dynamic detection work?
A: Please check if the motion detection alarm setting at IPC side is correct and if the
