4
Maintenance
PREVENTIVE MAINTENANCE
Preventive maintenance consists of several basic procedures that will reduce the chance of
system malfunction. Schedule preventive maintenance along with the regular equipment
maintenance to minimize down time.
•
Base your maintenance schedule on the type of environment the system is in (i.e., if the
area is dusty, schedule maintenance more often than if it is a dry, clean area).
•
Remove dust and dirt from PC components. If dust builds up on heat sinks and circuitry,
an obstruction of heat dissipation could cause the unit to malfunction. If dust reaches
the electronic boards, a short circuit could occur.
•
Check connections to I/O modules, especially in environments where shock could
loosen the connections. Check all plugs, sockets, and module connections.
•
Remove unnecessary articles, such as drawings or manuals, from the unit. They can
obstruct air flow and create hot spots, which causes the system to malfunction.
•
Do not place noise-generating equipment near the unit.
•
Replace the module with the correct type. If the new module solves the problem but
the failure reoccurs, check for inductive loads that may be generating voltage and
current spikes and may require external suppression.
PRODUCT REPAIR PROGRAM
Xycom Automation's Product Repair and Customization Department (PR&C) restores
equipment to normal operating condition and implements engineering changes that
enhance operating specifications. Returned products are tested with standard Xycom
Automation test diagnostics.
To prepare the unit for shipment
1.
Obtain an RMA number for your unit by calling your nearest Xycom Automation
Repair Department or Xycom Automation, Inc. at 1-800-289-9266 or 734-429-4971.
Please have the following information available:
•
Company name and shipping and billing addresses
•
Type of service desired: product repair or product exchange
•
Product model number, part number, quantity, serial number(s), and warranty
status
•
Failure mode and failure systems
•
Purchase order number or repair order number
32
