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Instrument Service
Cleaning & Packing
Product Return Form
Find the product return form online:
www.EXOwater.com/return
Cleaning Certificate
Find the cleaning certificate on the
back of the online product return
form:
www.EXOwater.com/return
EXO Authorized Service Centers are located in the United States and around the world. Please refer to the
EXO website (EXOwater.com) for your nearest Authorized Service Center.
Cleaning Instructions
Before they can be serviced, equipment exposed to biological,
radioactive, or toxic materials must be cleaned and disinfected.
Biological contamination is presumed for any instrument,
probe, or other device that has been used with body fluids
or tissues, or with wastewater. Radioactive contamination is
presumed for any instrument, probe or other device that has
been used near any radioactive source.
If an instrument, probe, or other part is returned or presented
for service without a Cleaning Certificate, and if in our opinion
it represents a potential biological or radioactive hazard, our
service personnel reserve the right to withhold service until
appropriate cleaning, decontamination, and certification has
been completed. We will contact the sender for instructions
as to the disposition of the equipment. Disposition costs will
be the responsibility of the sender.
When service is required, either at the user’s facility or at the
manufacturer, the following steps must be taken to insure the safety of our service personnel.
• In a manner appropriate to each device, decontaminate all exposed surfaces, including any containers. 70%
isopropyl alcohol or a solution of 1/4 cup bleach to 1 gallon tap water are suitable for most disinfecting.
Instruments used with wastewater may be disinfected with .5% Lysol® if this is more convenient to the
user.
• The user shall take normal precautions to prevent radioactive contamination and must use appropriate
decontamination procedures should exposure occur.
• If exposure has occurred, the customer must certify that decontamination has been accomplished and
that no radioactivity is detectable by survey equipment.
• Cleaning must be completed and certified on any product before returning.
Packing Instructions
• Clean and decontaminate items to insure the safety of the handler.
• Complete and include the Product Return Form, found online.
• Place the product in a plastic bag to keep out dirt and packing material.
• Use a large carton, preferably the original, and surround the product completely with packing material.
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