SonTek RS5 User Manual (August 2020) 12
Release Notice
This is the August 2020 release of the RS5 User Manual. During the creation of this
manual, the following were the latest versions of firmware/software. As such, if you are
using different firmware/software versions, not all aspects of this manual may apply.
RS5 firmware version 1.0
RSQ software version 1.0
Trademarks
The term RS5 is a registered trademark of Xylem Inc. All rights are reserved. All other
brand names are trademarks of their respective holders.
Warranty, Terms, and Conditions
Thank you for purchasing the
RS5
. The instrument was thoroughly tested at the factory and found
to be in excellent working condition. If the shipping crate appears damaged, or if the system is
not operating properly, please contact us immediately.
The system you have purchased is covered under a two year limited warranty that extends to all
parts and labor for any malfunction due to workmanship or errors in the manufacturing process.
The warranty does not cover shortcomings that are due to the design, nor does it cover any form
of incidental damage as a result of errors in the measurements.
If your system is not functioning properly, first try to identify the source of the problem. If additional
support is required, we encourage you to contact us immediately, and we will work to resolve the
problem as quickly as possible.
If the system needs to be returned to the factory, please contact technical support to obtain a
Service Request (SR) number. We reserve the right to refuse shipments without SR numbers.
We require the system to be shipped back in the original shipping container using the original
packing material with all delivery costs covered by the customer (including all taxes and duties).
If the system is returned without appropriate packing, the customer will be required to cover the
cost of a new packaging crate and material.
Contact Information
Any questions, concerns, or suggestions can be directed to SonTek by telephone, fax, or
email. Business hours are 8:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday through
Friday.
Phone :
+1 (858) 546-8327
Fax :
+1 (858) 546-8150
Email :
inquiry@sontek.com (General information)
sales@sontek.com (Sales information)
support@sontek.com (Support information)
Web :
See our web site for information concerning new products and software/firmware
upgrades.
Summary of Contents for Sontek River Surveyor RS5
Page 1: ...RS5 USER MANUAL XA00125...