Troubleshooting
Possible Solutions:
The Terminal Server 720 generates several messages during the load process, which can help
you resolve loading problems. To see the messages, press RETURN several times at a terminal
connected to a serial port, when the unit begins the loading process. (When you do this, the serial
port adjusts to the communication speed of the terminal. This process is called "autobauding".
The port will autobaud for port speeds between 75 and 38.4K bps. The port light should go ON
when you press RETURN.
It is possible to disable display of the loading messages using the Initialization Configuration
Menu. This does not prevent the unit from loading. If you want to see the messages, use the
Initialization Configuration Menu and enable the messages again.
If you type CTRL-T now, the unit will display the load server offer table when it receives load
offers. (Only one CTRL-T is required.)
Refer to the following message descriptions for assistance in correcting loading problems.
Note that each RETURN generates a single message. You must press RETURN every 5 - 10
seconds to receive updated messages. Also, if the load process takes place very quickly, you
might miss some of the messages.
1. A message similar to the following one appears for approximately 10 seconds after the self
tests complete.
Terminal Server, Type 76, Rev x.xx.x
Ethernet address 08-00-87-xx-xx-xx, port x
Initializing...
2. A message similar to the following one is displayed while the server is waiting for a
response to the load request. If this message does not appear after you type several
RETURNs, the Terminal Server 720 could be at fault. Call Xyplex Customer Support at
1-800-435-7997 (U.S.A) or +508-264-9903 (International).
Terminal Server, Type 76, Rev x.xx.x
Ethernet address 08-00-87-xx-xx-xx, port x
Requesting network load service
This message stops when a service offer is received. If the message remains displayed for
more than 20 to 60 seconds after you type several RETURNs (20 seconds for each for each
load/dump configuration that you have enabled; there is no indication that the unit is trying
another load/dump configuration), either the Terminal Server 720 is not configured on a
load server, or it cannot communicate with a load server. Check that the Terminal Server
720 is in the RUN state and that the Ethernet transceiver cable, 10Base-T network cable, or
FOIRL cable is properly installed. If necessary, install software on a load server using the
procedures described in the Software Installation Guide supplied with your software kit.
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