Troubleshooting
5. After the Terminal Server 720 loads a file, it checks the contents of the file for proper
identification and size. One of the following messages can appear if the Terminal Server
720 encounters a file problem:
Server xx-xx-xx-xx-xx-xx; File error: not a load file.
This message type appears if the load server attempted to load a file that is incompatible
with the Terminal Server 720. (The load file did not have a Xyplex ASCII identification
string header.) This can happen if, for example, the file is a DECserver 200 load file.
Server xx-xx-xx-xx-xx-xx; File error: corrupted data.
This message type indicates that the load server attempted to load a file that is compatible
with the Terminal Server 720, but the file has been corrupted. Correct this problem by
installing a new file in the load server. Refer to the Software Installation Guide supplied
with your software kit.
Server xx-xx-xx-xx-xx-xx; File error: not executable.
No 680xx CPU identifier appears in the file header. This is a Xyplex file, but it cannot be
executed by the unit. Resolve this problem by installing the proper file in the load server.
Refer to the Software Installation Guide supplied with your software kit.
Server xx-xx-xx-xx-xx-xx; Timed out, will retry.
This message type indicates that the Terminal Server 720 gave up waiting for the load
server to send a load file image. When this happens, the server restarts the load request
process. If the message count was not zero, and the "timed out" message was displayed, it
is possible that your network experienced communication problems. Note that if there is no
progress of the message count number beyond zero, a load server problem exists. A
network or host problem probably exists if the message count remains stuck at a number
other than zero.
6. If a failure occurs during the load process, the server will abort the load process and send a
small dump file (approximately 60 bytes) to a server that is configured to accept a dump
file. Sometimes, the dump file, when analyzed by Xyplex, will provide information that is
useful in resolving the problem. Call Xyplex Customer Support at 1-800-435-7997 (U.S.A) or
+508-264-9903 (International).
The Terminal Server 720 uses the same algorithm for the dump server as for selecting the
load server. Normally, messages similar to these appear:
Terminal Server, Type 76, Rev x.xx.x
Ethernet address 08-00-87-xx-xx-xx, port x
Requesting dump service
This type of message is displayed while the Terminal Server 720 waits for a response to its
dump request. If this message remains displayed for more than 30 seconds after you type
several RETURNs, the terminal server is not configured on a dump server, or it cannot
communicate to a dump server.
0021
D-91
