Appendixes
17
Service
In case of technical problems with your Yakumo product, contact our hotline on 00 800 / 92
58 66 00. ing the course of using this Digital
Warranty
If you think that you need to make a claim on your Yakumo product under the warranty, call
the hotline on 00 800 / 92 58 66 00. Experienced staff will advise you and arrange how you
should proceed. Please do not send any goods to the Yakumo service centre without obtaining
an RMA number from the hotline first, as otherwise the goods will be returned unrepaired or
refused.
Yakumo grants you a 2-year warranty from the invoice date. In case of defects, the buyer only
has a right to subsequent performance. This subsequent performance will include either repair
or the delivery of a replacement product. Exchanged units or parts will be the property of
Yakumo.
Evidence of the warranty must be provided in the form of proper proof of purchase (sales
receipt or invoice).
Damage caused by improper handling, operation storage or by force majeure or other external
influences is not covered by the warranty. The same applies to wearing parts, e.g.
rechargeable batteries (6 months).
In case of technical queries, go to the Yakumo homepage at
www.yakumo.com or send an e-mail to: info@yakumo.com.
Question Possible Reasons
Solutions
Blurred
and grainy
picture
with
message
"Bad signal".
How can I
re-orientate
the aerial?
Sporadic
bad
reception.
Weak signal.
Re-orientate or re-adjust your aerial.
Check the signal cable and connectors.
A signal strength of approx. 30 - 38 dB
µ
V
should reach the RF input.
No / bad reception.
When using an indoor aerial, the aerial should be
moved slowly, as the set-top boxes will only show
an image when they have been synchronized and
decoded the channel. However, the synchronisation
may take several seconds. Normally it is recommended
that you position the indoor aerial near a window.
Should you still not be able to receive a station
satisfactorily, an aerial with a higher amplification
(normally a larger model) is recommended.
Interference from other electrical
appliances in the vicinity.
If you observe sporadic reception problems, these
can be caused by electrical appliances operating
in the vicinity of the aerial (e.g. drill, stairwell lighting,
fluorescent lights, computers). The interfering device
can also be located in other rooms or outdoors.
Mobile phones may also interfere with the reception
of active aerials.
Q&A
