22
P/N 80-9150-0080-010 (10-17)
Programming Troubleshooting
NOTE: When batteries are replaced, Network Module locks have a real time clock that will be set
through the User Interface ( ); it is recommended to verify correct date and time
UI
particularly those locks operating under Daylight Saving Time (
).
DST
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Contact the Master user.
Only the Master can enable/disable Lockout Mode.
Check to see if All Code Lockout Mode is enabled.
Check to see if Auto Re-lock Mode is enabled.
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If low battery indicator is lit (see below), change batteries.
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Contact the Master user.
Only the Master can enable/disable Lockout Mode.
Check to see if All Code Lockout Mode is enabled.
Symptom
Suggested Action
Lock does not respond –
door is open and
accessible.
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Unit chimes to indicate
code acceptance, but the
door will not open.
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Unit operates to allow
access, but will not
automatically re-lock.
PIN codes will not register.
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Upon entering a
code
PIN
and pressing key, the
unit displays " invalid code"
error or lock times out with-
out responding.
Upon entering a
code
PIN
and pressing the key,
the red padlock icon appears
and there are different tones.
The unit operates, but it
makes no sound.
•
The unit responds
" Low Battery"
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Upon entering a
code
PIN
and pressing the key,
the unit responds " Wrong
number of digits" .
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Lock does not respond –
door is locked and
inaccessible.
•
Unit is on for a while then
shows no reaction. Lights
dim.
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PIN codes must consist of 4 to 8 digits to register.
Check
or gear
cannot be used as part of the
code.
PIN
Contact the Master user.
Check that the motor cable is firmly connected into the PC
board marked "
" .
MOTOR
Check the door gaps for any foreign objects between door
and frame.
•
Batteries may be completely discharged.
Check batteries are installed and oriented correctly (polarity)
in the battery case.
User codes must be entered within 20 seconds (while
touchscreen is active) or process will have to be restarted.
Registration/management of
codes is set by the
PIN
authority of the Master Code, which is set first.
The same
code cannot be used for multiple users.
PIN
Batteries do not have enough power. Replace batteries.
Check to see if touchscreen cable is fully connected
and not pinched.
Check batteries are in good condition; replace batteries
if discharged.
If touchscreen numbers are visible, check to see if they
respond when pressed.
Touchscreen becomes active when pressed w/whole hand.
Use a larger area of the hand or fingers and verify contact
with at least 3 areas.
The digits entered were incorrect or incomplete. Re-enter
4-8 digits followed by the check key.
This is the alert to replace the batteries. Replace all four
(4) batteries with new
Alkaline batteries.
AA
Check to see if Volume is set to Silent.
Apply 9V battery to terminals on the touchscreen for
emergency power jump option.
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Check for another locking device on the door (i.e. deadbolt).