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En
Troubleshooting
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Messages on the screen
– The following messages appear on the TV screen in case the disc you tried to play back is not appropriate or the
operation is not correct.
Error message
Possible causes and solutions
Unsupported File
– The file is not supported with this Player. See “Types of discs/files that can be used with this Player”
(p. 3).
Wrong region code!
– The disc is an incompatible region code. See “Region management information for Blu-ray Disc/
Network has FAILED.
– This Player cannot be connected to the network. Check connection (p. 15) and Network setting (p. 36).
Network is OK, proxy has
FAILED.
– This Player cannot be connected to the proxy server. See “Proxy Setting” (p. 36).
BD-Live connection is
prohibited in SETUP menu.
– BD-Live connection is prohibited. See “BD-Live Connection” (p. 36).
Upgrade has failed for some
reason!
– Upgrade is failed. Check if the upgrade file is corrupted or unreadable.
IP Setting is not valid! Please
reset…
– The IP Setting entered is not valid. Enter the correct information again.