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Refer to the following tables when this unit does not function properly. If the problem you are experiencing is not listed
or if the instruction does not help, access the support website
(http://www.yamaha.co.jp/english/product/projectphone/products/25urs/).
Troubleshooting
Q1: Have a communication problem
Problem
Cause
Remedy
The audio from the other unit
cannot be heard.
The speakers are muted
Turn off the speaker mute function.
The microphone is muted on the other unit.
–
The speaker volume is set to the minimum.
Turn the speaker volume up.
The microphone sensitivity is set to the minimum
on the other unit.
–
This unit is not selected in the Audio settings of
Skype.
Select this unit.
The audio from this unit cannot
be heard on the other unit.
The microphone is muted on this unit.
Turn off the microphone mute function.
The speakers are muted on the other unit.
–
The microphone sensitivity is set to the
minimum.
Increase the microphone sensitivity.
The speaker volume is set to the minimum on the
other unit.
–
This unit is not selected in the Audio settings of
Skype.
Select this unit.
The audio is interrupted.
The bandwidth of the USB is too narrow.
Set "USB bandwidth usage" to "Standard" in
the PJP-25URS Controller.
Because the speaker volume is too high, the
speaker mute is automatically turned on for
system protection.
Turn the speaker volume down.
The unit generates feedback
noises.
This unit is placed near the wall.
Move this unit away from the wall.
An object is placed near this unit.
Avoid placing an object in front of the
microphones of this unit.
This unit is used in a room with high
reverberation.
Place objects with high sound absorbance in the
room other than in front of the microphones.
Avoid talking at a loud voice to reduce
reverberations.
The unit generates echoes.
Another microphone is connected.
Select this unit in the Audio settings of Skype.
There is a problem with the equipment
configuration on another unit.
–
In the PJP-25URS Controller, "Environment" is
set to "Standard".
Set "Environment" to "Conference room" in the
PJP-25URS Controller.
The unit generates noises.
A device that interferes with this unit is placed
near this unit.
Move this unit away from the device.
The audio is cracking.
The speaker volume is too high.
Turn the speaker volume down.
This unit does not work.
This unit is not recognized by the PC.
If you see "?" or "!" in the device manager,
delete the device and then reconnect the USB
cable of this unit.
