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APPENDIX
Troubleshooting
No sound.
Incorrect input or output cable
connections.
Connect the cables properly. If the problem
persists, the cables may be defective.
If a DVI-HDMI cable is used to
connect the unit with an external
component, then it is necessary to
use an audio input jack for a
different input to output audio.
Display the HDMI Input Option menu for
the connected cable, select “Audio In,” and
select the jack to use for audio input.
Speaker connections are not
secure.
Secure the connections.
The HDMI components connected
to the unit do not support the
HDCP copy protection standards.
Connect HDMI components that support the
HDCP copy protection standards.
The audio input into the device is
set to playback through the TV.
In the Setup menu, set the HDMI Audio Out
(“Sound Setup”
→
“HDMI Audio Out”) to
other than “TV.”
No appropriate input source has
been selected.
Select an appropriate input source with
c
Input selector
(on the remote control).
The volume is turned down or
muted.
Turn up the volume.
—
Signals that this unit cannot
reproduce are being input from a
source component, such as a CD-
ROM.
Use an input source that has signals that can
be reproduced on this unit.
—
No picture.
A video jack (ex. Video input
→
HDMI output) type different to the
input video is being used to try to
display content on the TV.
Use video jacks of the same type (ex. Video
input
→
Video output) to connect to the TV.
An appropriate video input is not
selected on the TV.
Select an appropriate video input on the TV.
—
Problem
Cause
Remedy
See
page
No sound is output
from a specific
speaker.
The speaker is malfunctioning.
Check the Speaker indicators on
the front panel display. If the
corresponding indicator lights up,
connect another speaker and check
if sound is output.
If sound is not output, the unit may be
malfunctioning.
The playback component or
speakers are not connected
properly.
Connect the cables properly. If the problem
persists, the cables may be defective.
Output from that speaker is
disabled.
Check the Speaker indicators on the front
panel display. If the corresponding indicator
is turned off, try the following.
1) Change to a different input source.
2) With the selected sound field program,
sound is not output from that speaker. Select
another sound field program.
3) “None” may have been selected for that
speaker on this unit. Display “Speaker
Setup” in the Setup menu, and set respective
parameters to enable output from that
speaker (“Speaker Setup”
→
“Config”).
,
The volume of that speaker is set
to the minimum in “Speaker
Setup” in the Setup menu.
Display “Speaker Setup” in the Setup menu
and adjust the volume (“Speaker Setup”
→
“Level”).
(If hardly any sound comes from
one channel)
Speaker output balance is not set
correctly.
Balance the volume of each speaker from
“Level” in the Setup menu (“Speaker Setup”
→
“Level”).
Sound may not be output from
certain channels, depending on the
input source or sound field
program.
Try another sound field program.
Only the center
speaker outputs
substantial sound.
When a monaural source sound
field program is applied, for some
surround decoders, sound from all
channels is output from the center
speaker.
Try another sound field program.
Problem
Cause
Remedy
See
page
