Troubleshooting
146
En
Refer to the table below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction
below does not help, turn off this unit, disconnect the power cable, and contact the nearest authorized Yamaha dealer or service center.
■
General
Troubleshooting
Problem
Cause
Remedy
See page
This unit fails to turn on
or enters the standby
mode soon after the
power is turned on.
The power cable is not connected or the plug is
not completely inserted.
Connect the power cable firmly.
—
The speaker impedance setting is incorrect.
Set the speaker impedance to match your speakers.
The protection circuitry has been activated.
Make sure that all speaker wire connections on this unit and on
all speakers are secure and that the wire for each connection
does not touch anything other than its respective connection.
This unit has been exposed to a strong external
electric shock (such as lightning or strong static
electricity).
Set this unit to the standby mode, disconnect the power cable,
plug it back in after 30 seconds and then use it normally.
—
No sound.
Incorrect input or output cable connections.
Connect the cables properly. If the problem persists, the cables
may be defective.
Audio input jack select is set to “HDMI”, “Coax/
Opt” or “Analog”.
Set the audio input jack select to “Auto”.
Audio input jack select is set to “Analog” while
the input source component outputs digital audio
signals.
Set the audio input jack select to “Auto” or “Coax/Opt”.
No appropriate input source has been selected.
Select an appropriate input source with the
D
INPUT
selector
on the front panel (or the input selector buttons (
3
) on the
remote control).
Speaker connections are not secure.
Secure the connections.
The volume is turned down.
Turn up the volume.
—
The front speakers to be used have not been
selected properly.
Select the front speakers by pressing
G
SPEAKER A
or
G
SPEAKER B
on the front panel.
The sound is muted.
Press
L
MUTE
or
J
/–
on the remote control to
resume audio output and then adjust the volume.
Signals this unit cannot reproduce are being input
from a source component, such as a CD-ROM.
Play a source whose signals can be reproduced by this unit.
—
The HDMI components connected to this unit do
not support the HDCP copy protection standards.
Connect HDMI components that support the HDCP copy
protection standards.
“Support Audio” is set to “Other” and HDMI
audio signals are not being played back on this
unit.
Set “Support Audio” in “Option” to “RX-Z11”.
No picture.
The output and input for the picture are connected
to different types of video jacks.
Set “Conversion” to “On” or connect your source components
in the same way as you connect your video monitor to this unit.
This unit outputs the video signals are not
supported in the video monitor connected to the
HDMI OUT jack.
Set the “INITIALIZE” to “VIDEO” to reset the video
parameters.
Input selector setting of the video monitor is
incorrect.
Set the input source selector setting of the video monitor
appropriately.
—
Pure Direct mode is active.
Turn off the Pure Direct mode.
—
Set “Pure Direct” in “Sound” to “Video On”.
Non-standard video signals are input.
The HDMI OUT jack that the video monitor is
connected is not selected.
Press
C
HDMI OUT
on the remote control repeatedly.
Short message displays
in the main zone do not
appear in the video
monitor.
“Short Message” is set to “Off”.
Set “Short Message” to “On”.
“Conversion” is set to “Off”.
Set “Conversion” to “On”.
The signals input at the HDMI input jacks are
being output at the HDMI OUT jack.
