Troubleshooting
147
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The sound suddenly goes
off.
The protection circuitry has been activated
because of a short circuit, etc.
Check that the speaker impedance setting is correct.
Check that the speaker wires are not touching each other and
then turn this unit back on.
—
The sleep timer has turned off this unit.
Turn on this unit, and play the source again.
—
The sound is muted.
Press
L
MUTE
or
J
/–
on the remote control to
resume audio output.
Sound is heard from the
speaker on one side only.
Incorrect cable connections.
Connect the cables properly. If the problem persists, the cables
may be defective.
Incorrect settings in “Speaker Level”.
Adjust the “Speaker Level” settings.
Only the center speaker
outputs substantial
sound.
When playing a monaural source with a
CINEMA DSP program, the source signal is
directed to the center channel, and the front and
surround speakers output effect sounds.
No sound is heard from
the center speaker.
“Center” in “Speaker Set” is set to “None”.
Set “Center” to “Small” or “Large”.
One of the HiFi DSP programs (except for “11ch
Stereo”) has been selected and analog 2-channel
source is being input.
Try another sound field program if you want to output sound
from the center speaker.
No sound is heard from
the presence speakers.
The sound field programs are turned off.
Press
H
STRAIGHT
to turn them on.
You are using a source or program combination
that does not output sound from all channels.
Try another sound field program.
No sound is heard from
the surround speakers.
“Surround” in “Speaker Set” is set to “None”.
Set “Surround” to “Small” or “Large”.
This unit is in the “STRAIGHT” mode and a
source which does not contain the surround
channel signals is being played back.
Press
H
STRAIGHT
on the front panel so that “STRAIGHT”
disappears from the front panel display.
No sound is heard from
the subwoofer.
“Bass Out” in “Speaker Set” is set to “Front”
when a Dolby Digital or DTS signal is being
played.
Set “Bass Out” to “SWFR” or “Front & SWFR”.
“Bass Out” in “Speaker Set” is set to “SWFR” or
“Front” when a 2-channel source is being played.
Set “Bass Out” to “Front & SWFR”.
The source does not contain low-frequency
signals.
No sound is heard from
the surround back
speakers.
“Surround” in “Speaker Set” is set to “None” and
“Surround Back” is automatically set to “None”.
Set “Surround” and “Surround Back” to a setting other than
“None”.
“Surround Back” in “Speaker Set” is set to
“None”.
Set “Surround Back” to a setting other than “None”.
The audio input sources
cannot be played in the
desired digital audio
signal format. (Desired
input source indicator or
decoder indicator in the
front panel display does
not light up.)
The connected component is not set to output
Dolby Digital or DTS digital signals.
Make an appropriate setting following the operating
instructions for your component.
—
Audio input jack select is set to “Analog”.
Set the audio input jack select to “Auto”.
A humming sound is
heard.
Incorrect cable connections.
Connect the audio cables firmly. If the problem persists, the
cables may be defective.
—
No connection from the turntable to the GND
terminal.
Connect the grounding cable of the turntable to the GND
terminal of this unit.
The volume level is low
while a record is being
played.
The record is being played on a turntable with an
MC cartridge.
Connect the turntable to this unit through an MC-head
amplifier.
The volume level cannot
be increased, or the
sound is distorted.
The component connected to the AUDIO OUT
jacks of this unit is turned off.
Turn on the power of the component.
—
The sound effect cannot
be recorded.
It is not possible to record the sound effect with a
recording component.
A source cannot be
recorded by a digital
recording component
connected to the DIGITAL
OUTPUT jack.
The source component is not connected to the
DIGITAL INPUT jacks of this unit.
Connect the source component to the DIGITAL INPUT jacks.
Some components cannot record Dolby Digital or
DTS sources.
Problem
Cause
Remedy
See page
