Troubleshooting
150
En
■
HDMI
■
Network and USB
Problem
Cause
Remedy
See page
No picture or sound
The number of the connected HDMI components
is over the limit.
Reduce the number of the connected HDMI components.
—
HDCP authentication failed.
Check that the connected HDMI components support the
HDCP copy protection standards.
—
Problem
Cause
Remedy
See page
The PC server/MCX-2000/
Internet Radio does not
function properly.
The IP address is not set properly.
Set the DHCP server function of the router to ON.
Alternately, perform manual configuration according to
the current operating environment.
The network cable is not connected.
Connect it properly.
The music in the PC server
cannot be played back.
The PC does not have Windows Media Player 11
or Windows Media Connect 2.0 installed in it.
Install Windows Media Player 11 or Windows Media
Connect 2.0 in the PC.
—
The music is recorded in a format that cannot be
played on this unit. This unit cannot play music
formats other than WMA, MP3, MPEG-4 AAC,
and WAV (PCM format). Also note that it cannot
play certain music files even if these are
recorded in the WMA, MP3, MPEG-4 AAC, or
WAV format.
Play music recorded in a format that this unit is compatible
with.
—
The MusicCAST server cannot
be connected.
You are attempting to connect to MCX-1000.
The MusicCAST server that can be connected
by this unit is MCX-2000.
Use MCX-2000 or the PC server.
—
Auto Configuration is not executed.
Execute “Auto Configure”.
Disconnected” is displayed
even when a USB device is
present.
This unit recognized the USB storage device as
an illegal device.
Turn this unit off then on again.
The Internet Radio cannot be
played.
The firewall of the network device is activated.
The Internet Radio can be played only when it
passes through the port designated by each radio
station. The port number is variable depending
on radio station.
Check the firewall setting of the network device.
—
Connection to the Internet is disconnected.
Check the configuration of the network device, and then
contact the network connection provider.
—
The music files and directories
in the USB device cannot be
viewed.
The music files and directories are placed in
locations other than the FAT area.
Place music files and directories in the FAT area.
—
You are attempting to browse directory
hierarchies of over 8 levels or a directory with
more than 500 files.
Modify the data structure on your USB device.
—
The USB device cannot be
recognized.
The connected USB device is USB portable
audio player.
Some devices may become easier to recognize when they
are inserted before turning this unit on.
This unit does not recall the
correct item by using numeric
buttons (1-8).
The connected USB device is incorrect.
Connect the USB device that stores the preset item.
The directory that stores the selected item is
changed.
Preset the desired item to the numeric button (1-8) again.
This unit does not recall the
selected item by using
numeric buttons (1-8).
The USB device is not connected correctly.
Connect the correct USB device properly.
The PC or MCX-2000 that stores the selected
item is turned off.
Turn on the PC or MCX-2000.
The selected Internet Radio station is temporary
unavailable or out of service.
Try again when the selected Internet Radio is providing
the service.
Preset other Internet Radio stations.