When a problem occurs: Audio
No sound
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The input source you are attempting to play back from is not selected.
Select the correct input source.
– “Basic control during playback” (p.29)
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The mute function is active.
Cancel the mute function.
– “Basic control during playback” (p.29)
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The volume is too low.
Turn up the volume.
– “Basic control during playback” (p.29)
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The power cord of the sound bar is not connected securely.
Make sure that the power cord of the sound bar is properly connected to an AC wall outlet.
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An input jack is connected to another input jack.
Connect the input jack on the sound bar to the output jack on the AV device.
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Signals that the sound bar cannot play back are being input.
Change the digital audio output setting on the TV or AV device to a type of audio signal supported by the
sound bar.
– “Supported digital audio signal formats” (p.76)
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The HDMI Control function is disabled.
When connecting a TV that supports ARC (Audio Return Channel) to the sound bar using an HDMI cable
only, enable the HDMI Control function.
To output audio from the sound bar when the HDMI Control function is disabled, connect the TV’s audio
output jack to the sound bar’s TV jack (digital optical) via a digital optical audio cable.
– “Enabling/disabling the HDMI Control function” (p.44)
– “Connecting a TV using an HDMI cable (sold separately)” (p.23)
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The audio output destination of an HDMI Control-enabled TV is set to the TV’s built-in speakers.
In the TV’s HDMI settings, set the audio output destination to an option other than the TV’s built-in
speakers.
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TROUBLESHOOTING > When a problem occurs: Audio
