When any problem occurs (Network
trouble)
The network feature does not function
l
The network parameters (IP address) have not been obtained
properly.
Enable the DHCP server function on the wireless router.
l
The unit does not support IPv6 network.
Connect IPv4 network.
The unit cannot connect to the Internet
via a wireless router (access point)
l
The wireless router (access point) is turned off.
Turn on the wireless router.
l
The unit and the wireless router (access point) are too far apart.
Place the unit and the wireless router (access point) closer to each
other.
l
There is an obstacle between the unit and the wireless router
(access point).
Move the unit and the wireless router (access point) in a location
where there are no obstacles between them.
l
The wireless router (access point) is configured to use a specific
wireless channel.
Change wireless router settings so that a channel is selected
automatically. If a specific channel will be specified, specify channel
1 or 11.
Wireless network is not found
l
Microwave ovens or other wireless devices might disturb the
wireless communication.
Turn off these devices or move them farther away from the unit and
wireless router.
l
Access to the network is restricted by the firewall settings of the
wireless router (access point).
Check the firewall setting of the wireless router (access point).
The streaming service cannot be played
l
The selected streaming service is currently not available.
Play the streaming service later.
l
Access to the network is restricted by the firewall settings of
your network devices (such as the router).
Check the firewall settings of your network devices. The streaming
service can be played only when it passes through the port
designated by each streaming service. The port number varies
depending on the streaming service.
The Sound Bar Controller app does not
detect the unit
l
The unit and mobile device are not in the same network.
Check the network connections and router's settings, and then
connect the unit and mobile device to the same network.
l
The mobile device is not connected to the network using the 2.4-
GHz band.
Connect the mobile device to the network using the 2.4-GHz band.
En
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