36
9. After-the-Sale Service and Guarantee
When requesting a repair
If a fault should take place, immediately stop the operation, turn off the main power switch, withdraw the
power plug (cord), and contact your dealer or Yamato Scientific’s office.
Information to be notified
● Type name of product
● Manufacturing number
● Date of buy out
● Detail of defect (precisely as possible)
Please show the guarantee booklet when our field technician visits your place.
Guarantee booklet (attached separately)
● The guarantee booklet is sent to you from your dealer or Yamato Scientific’s office. Check the entries
such as name of dealer and date of purchase, and save it with caution.
● The period of guarantee is one year from the date of purchase. In accordance with the term of
guarantee booklet, the product in question shall be repaired or replaced at no charge.
● Contact your dealer or Yamato Scientific’s office, if you want to repair your product after the period of
guarantee is expired. If the repair is practical to maintain the required functions, we could repair the
product for pay on your request.
Relocation
Warning
● Be sure to contact your dealer or our office before relocation, because it requires expert skills.
In such a case, the cost required for the relocation is charged to the demandant.
Minimum holding time of repair part
● The minimum holding period of repair parts for this product is 7 years after discontinuance.
Here, the term “repair parts” is defined as parts required to maintain the functions and performances
of this product.
When requesting a
repair
Refer to the guarantee booklet or the nameplate
attached to this product
