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Introduction
1.7 Customer Support Information
ArcWorld 50/50S/52/52S
1.7 Customer Support Information
If assistance is needed with any aspect of the ArcWorld 50/50S/52/52S
system, please contact Customer Support at the following 24-hour
telephone number:
For
routine
technical inquiries, Customer Support can be contacted at the
following e-mail address:
When using e-mail to contact Customer Support, please provide a
detailed description of the issue, along with complete contact information.
Please allow approximately 24 to 36 hours for a response to an inquiry.
Please have the following information ready before calling:
techsupport@motoman.com
NOTICE
Use e-mail for
routine
inquiries only. If there is an urgent or emergency
need for service, replacement parts, or information, contact Customer
Support at the telephone number shown above.
• System
ArcWorld 50/50S/52/52S
• Robot
AR1440
• Positioner
(AW 50S or 52S only)
MH185
• Primary Application
Arc Welding
• Controller
YRC1000
• Software Version
Access this information on the
Programming Pendant’s LCD display
screen by selecting {MAIN MENU} -
{SYSTEM INFO} - {VERSION}
• Robot Serial Number
Located on the Robot data plate
• Robot Sales Order Number
Located on the Controller data plate
(937) 847-3200
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