1 Introduction
1.4 Customer Support Information
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162068-1CD
162068-1CD
MH-SERIES
POSITIONER
1.4
Customer Support Information
If you need assistance with any aspect of your MH-SERIES POSITIONER
system, please contact Yaskawa Motoman Customer Support at the
following 24-hour telephone number:
For
routine
technical inquiries, you can also contact Yaskawa Motoman
Customer Support at the following e-mail address:
When using e-mail to contact Yaskawa Motoman Customer Support,
please provide a detailed description of your issue, along with complete
contact information. Please allow approximately 24 to 36 hours for a
response to your inquiry.
Please have the following information ready before calling:
techsupport@motoman.com
NOTE
Please use e-mail for
routine
inquiries only. If an urgent or
emergency need for service, replacement parts, or
information, contact Yaskawa Motoman Customer Support
at the telephone number shown above.
• System
MH-SERIES POSITIONER
• Robots
• Software Version
Access this information on the
Programming Pendant’s LCD display
screen by selecting {MAIN MENU} -
{SYSTEM INFO} - {VERSION}
• Robot Serial Number
Located on the robot data plate
• Robot Sales Order Number
Located on the DX100 controller data
plate
(937) 847-3200
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