Customer Support Information
xii
173124-1CD
HW1482991
MPL300
II
Customer Support Information
If you need assistance with any aspect of your MPL300
II
system, please
contact Customer Support at the following 24-hour telephone number:
For
routine
technical inquiries, you can also contact Customer Support at
the following e-mail address:
When using e-mail to contact Customer Support, please provide a
detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please have the following information ready before you call Customer
Support:
techsupport@motoman.com
NOTE
Please use e-mail for
routine
inquiries only. If you have an
urgent or emergency need for service, replacement parts,
or information, you must contact Customer Support at the
telephone number shown above.
• System
MPL300
II
• Primary Application
___________________________
• Controller
DX200
• Software Version
Access this information on the
Programming Pendant’s LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
• Robot Serial Number
Located on the robot data plate
• Robot Sales Order Number
Located on the DX200 controller
data plate
(937) 847-3200
12 of 100
