Volume Adjustment
• Press
during a call to adjust the receiver
volume of the handset/speakerphone/headset.
• Press
when the phone is idle to adjust the
ringer volume.
Call Queue (If Enabled)
• Press the
CQueue
soft key when the phone is idle.
• Follow the IVR to log into or out of the call queue.
Ring Tones
• Press the
Menu
soft key when the phone is idle, and then select
Settings >Basic Settings >Sound >Ring Tones
.
• Press
or
to select
Common
or the desired account and
then press the
Enter
soft key.
• Press
or
to select the desired ring tone.
• Press the
Save
soft key to accept the change.
Call Recording
• Press the
Rec
soft key during a call. A message will announce that
call recording has started.
• Press the
Rec
soft again to stop recording. A message will
announce that call recording has ended.
Barge-Monitor-Whisper (If Enabled)
Monitor
Press
*22
or
*BA
before lifting the handset.
Press
Dial
or
Call
.
At the prompt, enter the extension # you want to monitor. You may be
prompted for a access code.
Enter the access code to begin monitoring.
Important:
Press
*22
before lifting the handset.
Whisper
To Whisper to the agent that you are already monitoring,
dial
*9
or
*W
.
To exit the whisper, mute the supervisors audio and revert to silent
monitor mode, press
*6
or
*M
.
Barge
To Barge into and join the call that you are already monitoring, dial
*5
or
*J
.
To exit the barge and revert to silent monitor mode, press
*6
or
*M
.
Barge Direct
To Barge directly into a call without monitoring first, dial
*23
, then dial
extension number. You are now immediately in a 3 way conference call
with the active call.
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